Keyoncee Lindsey
Montgomery
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Veterans Service Representative
Department of Veterans Affairs
02.2023 - Current
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Evaluated performance data and implemented necessary adjustments, resulting in continuous improvement of service delivery to veterans.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Educated community groups about veteran benefits, resources and services available through the VA to increase awareness of program offerings.
- Contributed to the development of internal policies and processes that improved overall efficiency within the office environment.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
Unemployment Claims Specialist
Maryland Unemployment
10.2020 - 02.2023
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
- Conducted regular audits of processed claims to identify errors or inconsistencies that may require corrective action or further investigation.
- Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
- Streamlined the unemployment claims process by implementing efficient case management strategies.
- Improved the accuracy of claims data by regularly updating and maintaining electronic records.
- Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling unemployment claims matters.
- Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.
Data Entry Specialist
Blue Cross Blue Shield of Texas
05.2018 - 10.2020
- Reviewed documents for accuracy before inputting.
- Assisted in data verification to minimize errors.
- Updated databases, keeping information accurate and current.
- Monitored data entry processes to identify areas for improvement.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Sidney Lanier High School
Montgomery, AL05-2018
Skills
- Disability evaluation
- Claims processing
- Benefits administration
- Interviewing techniques
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Documentation
- Administrative support
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Veterans Service Representative
Department of Veterans Affairs
02.2023 - Current
Unemployment Claims Specialist
Maryland Unemployment
10.2020 - 02.2023
Data Entry Specialist
Blue Cross Blue Shield of Texas
05.2018 - 10.2020
Bachelor of Science - Business Administration And Management
Western Governors University
High School Diploma -
Sidney Lanier High School
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