Steven Quimby
Eagan,United States
Summary
Reliable Senior Veterans Service Representative familiar with federal veterans programs, legal terminology and Federal laws affecting veterans. Offering seven years of hands-on experience and four years as an Authorizer, reviewing claims for accuracy prior to release to veterans. Skillful in preparing claims, obtaining supporting documents.. Friendly and compassionate professional with positive attitude and strong customer service skills.
Overview
43
43
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration (This is a federal job)
09.2017 - Current
- As a trainer, preformed quality reviews to determine the authorization quality level of individual performance standards in accordance with an established monthly schedule.
- Provides feedback with procedure manual references to students after reviews.
- Conducted focused "in-process" reviews for cases to determine the accuracy of claims actions taken.
- Prepares reports of authorization quality trend information for management and students on an ongoing basis.
- Reviews claims for completeness and accuracy, establishes phone contact with veterans for additional development of claims, composes award letters, applies correct procedures for various compensation types, mentors team members, and responsible for development of sensitive claims.
Transportation Security Officer
Transportation Security Administration
01.2008 - 09.2017
- Certified in baggage screening areas and related equipment, resolves potential security risks, manages duty rotations and assignments, relays communications and directives, fills in as Supervisor, provides On Job Training (OJT) and On Screen Alarm Resolution Protocol (OSARP) coaching to onboarding students.
Self employed Cosmetologist
SRQ-LLC
05.2005 - 06.2011
- Maintains and services client base, performs precision cutting and chemical applications, handles bookings and service records, develops business building strategies, and manages accounting and tax-related documents.
Master Cosmetologist/Trainer
JCPenney, Inc.
10.1991 - 05.2005
- Services client base, performs in the top 10 producers in the Midwest region, assists in the development of training programs and curriculum, trains in-salon trainers, presents training presentations, assists in recruitment and placement, provides coaching and conflict resolution, and maintains client database.
Storekeeper
U.S.Navy
09.1981 - 09.1985
- Responsible for the ship's operational budget, requisitions repair parts, communicates with department heads and supply officers, organizes storerooms, arranges port services, loads cargo, and trained in General Damage Control and 3M Maintenance.
Education
High School Diploma -
Owatonn
Owatonna, MNSkills
- Disability Evaluation
- Claims Processing
- Benefits Administration
- Staff education and training
- Quality Assurance Controls
- Progress Evaluations
Desiredlocations
- ALL
- Minnesota
- United States
Availability
Permanent, Full-time
References
- Greg Veldhouse, Veterans Benefits Administration, Veterans Service Representitive, 651 271-2177
- Sean McPherson, Reuter-Thompson, Lead Software Engineer, 612 670-8100
- Daniel Saunders, CSM Lodging, Senior Accountant, 612 817-7887
Timeline
Veterans Service Representative
Veterans Benefits Administration (This is a federal job)
09.2017 - Current
Transportation Security Officer
Transportation Security Administration
01.2008 - 09.2017
Self employed Cosmetologist
SRQ-LLC
05.2005 - 06.2011
Master Cosmetologist/Trainer
JCPenney, Inc.
10.1991 - 05.2005
Storekeeper
U.S.Navy
09.1981 - 09.1985
High School Diploma -
Owatonn
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