Barbara Willimas

• Performed intake assessments for insurance claims to guarantee the precision and entirety of data.

● Process incoming claims within established timelines, achieving a 95% on-time intake rate
● Verify claim eligibility and coverage details, reducing claim errors by 20%.

● Collaborate with claims adjusters and providers to gather additional claim information as needed.
● Processed incoming claims within established timelines, achieving a 95% on-time intake rate.

• Reviewed incoming claims to guarantee accuracy of information, completeness of documentation, and adherence to policy guidelines.
• Provided accurate information and addressed customer inquiries promptly to resolve discrepancies.
• Compiled customer documents for Claims Adjuster team review.
• Facilitated cross-departmental collaboration as a liaison between customer service and different organizational units.
• Identified and reported potential fraud cases to management for further investigation.
• Processed new claims following established procedures such as entering data into the system, verifying coverage eligibility, and ensuring compliance with regulations.
• Verified accuracy of interest calculations, premiums payable and loan surrender values.
• Utilized insurance rate standards for calculating premiums, refunds, commissions and adjustments.
• Conducted comprehensive analysis of automobile policies including third-party liability, accident benefits, and collision benefits.
• Created concise summaries of payments, policy coverages, and damages for statements of loss.

• Reviewed and analyzed incoming claims, maintaining a 98% accuracy rate.
• Conducted thorough reviews and analysis of applications to ascertain eligibility and establish a clear path for progression.
• Ensured comprehensive maintenance of detailed records regarding inquiries and client information
• Developed intake forms, questionnaires, and other documents for efficient data collection.
• Utilized interview assessments to determine required interventions for clients.
• Assisted clients in navigating through available resources within the organization.
• Collaborated with various departments to ensure prompt and effective service provision.
• Ensured seamless tracking of client progress and promptly addressed any concerns.
• Evaluated client feedback to enhance existing programs or develop new ones.
• Monitored and recorded information on intakes including client demographics, utilization of services, and attained results.
• Generated reports to provide a comprehensive overview of program activities.
• Monitored and documented vital information on intakes including client demographics, service usage, and attained results.
• Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.

• Managed the intake of insurance claims, ensuring timely and accurate data entry into the system.
• Coordinated intake process for new clients, scheduling initial assessments and providing necessary paperwork.
• Maintained accurate records of client intakes in an efficient electronic database system.
• Conducted comprehensive interviews with potential clients to determine eligibility for services.
• Provided assistance to individuals, families, and groups in need of information and resources.
• Developed personalized service plans for clients, aligning with their specific objectives and requirements.
• Supported the process of determining suitable referrals to outside community agencies or programs for client support.
• Met regularly with clients to review progress towards established goals and objectives.
• Assisted clients in overcoming obstacles by implementing effective strategies.
• Worked alongside diverse team members to guarantee the delivery of high-quality care.
• Led group discussions aimed at tackling specific challenges related to clients' mental well-being.
• Engaged in regular case conferences with clinical staff to discuss treatment planning and establish goals.
• Monitored client's activities while at the facility and documented any changes in behavior or attitude.
• Ensured compliance with relevant regulations pertaining to the provision of services.
• Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
• Offered crisis intervention techniques when needed.
• Adhered to confidentiality guidelines when handling sensitive information about clients.
• Actively sought out opportunities for professional development through continuing education courses or workshops.
• Answered phone calls to provide assistance, information and medical personnel access.

• Processed incoming claims, ensuring all required information and documentation were complete and accurate.
• Ensured the precision, integrity, and adherence to policy guidelines of incoming claims through thorough review and analysis.
• Provided accurate information and responded promptly to customers' inquiries, resolving discrepancies effectively.
• Compiled customer documents for Claims Adjuster team review.
• Provided support in resolving intricate claim matters as necessary.
• Identified and reported potential fraud cases to management for further investigation.
• Served as a bridge between customer service and other organizational departments.
• Processed new claims by following established procedures, which included entering data into the system, verifying coverage eligibility, and ensuring compliance with applicable regulations.
• Delivered technical assistance and problem-solving expertise for claims intake processes.
• Regularly updated status reports for all incoming claims using established tracking systems.
• Stayed informed about industry trends, regulatory changes, and best practices to offer informed advice.
• Developed streamlined processes to enhance efficiency in claims intake requests
• Conducted quality assurance checks on all completed claims intake forms prior to submission.
• Assisted in training newly hired employees on processing incoming claims.