VANESSA STEWART
Red Oak,TX
Summary
Dedicated Patient Support Representative with over seven years of experience in healthcare operations, skilled in utilizing EMR systems and insurance verification to enhance patient satisfaction. Proven leadership and call center management abilities ensure compliance and operational efficiency, supported by meticulous documentation and effective communication. Committed to driving service quality improvements while fostering trust through empathetic guidance and strategic cross-functional collaborations. Results-oriented professional focused on delivering exceptional patient experiences and optimizing healthcare processes.
Overview
7
7
years of professional experience
Work History
Patient Support Representative
CCS Medical
07.2022 - Current
- Facilitate reorder processing, ensuring compliance and accurate billing through diligent documentation.
- Resolve patient inquiries efficiently, maintaining precise over 100 records and enhancing service quality.
- Boost patient retention by cross-selling and leveraging insurance knowledge for better engagement.
- Analyzed patient account data to identify recurring issues, enabling prompt resolution and improving overall patient experience.
- Partnered with insurance providers and internal teams to streamline communication, leading to smoother claim processing and reduced delays.
- Implemented follow-up protocols for outstanding patient requests, ensuring timely responses and measurable improvements in satisfaction.
- Maintained organized digital records to support audit readiness and uphold high standards of regulatory compliance.
- Provided empathetic guidance to patients navigating complex billing questions, fostering trust and enhancing retention.
Retail Supervisor
Bealls & Burkes Outlet
06.2022 - 05.2024
- Oversee inventory, ensuring safety and cleanliness for a seamless retail environment.
- Analyze sales data to identify trends, aiding strategic business decisions.
- Train and mentor 10 team members, boosting sales skills and service quality.
- Implement feedback system, significantly raising customer satisfaction.
- Introduced visual merchandising enhancements, driving increased product visibility and engaging more customers in-store.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Ensured compliance with company policies through thorough daily audits, upholding operational integrity and brand standards.
Patient Access Rep/DME Coordinator
UAMS Family Medical Center
10.2020 - 07.2022
- Coordinated 50 or more patient schedules, ensuring data accuracy and compliance, enhancing operational flow.
- Streamlined intake workflows to accelerate patient onboarding, resulting in measurable gains in appointment efficiency and patient satisfaction.
- Maintained precise documentation of durable medical equipment requests, ensuring compliance with regulatory standards and audit readiness.
- Worked closely with clinical teams to facilitate timely DME deliveries, enhancing continuity of care for patients with complex needs.
- Introduced digital tracking for patient authorizations, expediting insurance verification and supporting smoother care transitions.
Patient Service Rep/Referral Specialist
Genesis Primecare
08.2018 - 10.2020
- Managed patient data entry into EMR, ensuring accuracy and efficient processing.
- Facilitated seamless referrals by verifying insurance details and securing authorizations.
- Scheduled appointments to enhance patient access, improving service quality.
- Streamlined insurance checks, significantly reducing patient processing time.
- Implemented new patient communication protocols to reduce appointment no-shows, supporting improved clinic efficiency and patient satisfaction.
- Managed patient registration process, confirming data accuracy and completeness for 50 accounts
Education
Some College - Pharmacy Technology
Texarkana College
Texarkana, TX12.2009
Skills
- EMR Systems/EPIC (Expert)
- Insurance Verification (Expert)
- Medical Scheduling
- Customer Service (Expert),
- Customer Relationship Management (Expert)
- Leadership (Expert)
- Team performance management (Expert)
- Medical records management (Expert)
- Escalation management (Expert)
Accomplishments
- Supervised team of 60-80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Support Representative
CCS Medical
07.2022 - Current
Retail Supervisor
Bealls & Burkes Outlet
06.2022 - 05.2024
Patient Access Rep/DME Coordinator
UAMS Family Medical Center
10.2020 - 07.2022
Patient Service Rep/Referral Specialist
Genesis Primecare
08.2018 - 10.2020
Some College - Pharmacy Technology
Texarkana College
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