Christina Steeger
Dallas,GA
Summary
Compassionate Patient Care Specialist with expertise in conflict resolution and process improvement. Proven ability to streamline workflows and enhance patient experiences, ensuring timely communication and support.
Dedicated professional with extensive experience in patient care and retail management. Skilled in staff training, effective communication, and time management, contributing to improved workflows and high customer satisfaction. Eager to leverage expertise in a dynamic healthcare environment.
Results-oriented individual with strong leadership abilities and a focus on training and development. Experienced in managing operations and enhancing customer engagement, ready to drive operational excellence in a fast-paced setting.
Overview
20
20
years of professional experience
Work History
Patient Care Specialist
CCS Medical
Clearwater, FL
12.2022 - Current
- Responded promptly to patient inquiries regarding services and products.
- Collaborated with team members to streamline care processes and workflows.
- Provided compassionate support to patients during their treatment journeys.
- Assisted patients with completing registration forms and insurance paperwork.
- Responded promptly to patient inquiries and concerns.
Assistant Store Manager
Rainbow Apparel
Brooklyn, New York
08.2014 - 02.2023
- Assisted in managing daily store operations and staff activities.
- Supported inventory management by organizing stock and conducting audits.
- Engaged customers with product knowledge and service excellence.
- Collaborated with team members to maintain a clean, organized store environment.
- Assisted in training new staff on company policies and procedures.
- Handled cash register transactions and processed customer payments accurately.
Store Manager
Ross Dress for Less
Dublin, California
03.2006 - 06.2014
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained and developed sales associates to improve customer service skills.
- Implemented visual merchandising strategies to enhance product presentation.
- Scheduled staff shifts to align with peak shopping hours and store needs.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated POS system with new products and promotional offers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Kingston High School
Kingston, NY06-1988
Skills
- Payroll administration
- Customer engagement
- Process improvement
- Visual merchandising
- Customer relationship management
- Conflict resolution
- Effective communication
- Staff training
- Time management
- Problem solving
- PPE use
- Analytical
- Collaboration
- Dependable and responsible
- Written communication
- Clerical support
- Good Telephone Etiquette
- Excellent communication
Affiliations
- social media and influencer, wife, mother, and grandmother who i enjoy spending free time with
Timeline
Patient Care Specialist
CCS Medical
12.2022 - Current
Assistant Store Manager
Rainbow Apparel
08.2014 - 02.2023
Store Manager
Ross Dress for Less
03.2006 - 06.2014
High School Diploma -
Kingston High School
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