Michelle Hobson
Citrus Springs,FL
Summary
Dedicated professional with a strong track record of providing exceptional customer service, possessing a keen eye for detail and adept problem-solving skills. Known for resourcefulness, thoroughness, and over a decade of managerial expertise. Seeking a challenging role to leverage skills and experience for long-term success. Open to relocation anywhere in the US for the right opportunity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Green Thumb Industries
07.2024 - Current
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
- Participated in regular training sessions to stay updated on product knowledge, industry trends, and best practices for delivering excellent customer service
- Provided exceptional customer service by promptly responding to inquiries and resolving issues.
- Managed financial exchanges at point-of-sale terminals.
Customer service specialist
PartsTown
07.2022 - 06.2023
- Providing excellent customer service to customers purchasing industrial kitchen parts and supplies in hybrid call center setting, using multiple screens and navigating through multiple tabs to ensure excellent customer service and complete sales
Packaging
SterRx, LLC
08.2019 - 01.2021
- Production and packaging of medication’s in a sterile environment.
General Manager
RaceTrac Petroleum, Inc.
12.2008 - 07.2018
- Managed daily operational tasks.
- Handled monetary exchanges with accuracy.
- Managed and optimized schedules to enhance productivity.
Education
Traveling Tourism Certificate - Travel And Tourism
Southeastern Academy For Traveling Tourism
Kissimmee, FL12.2000
High School Diploma - undefined
Crystal River High School
Crystal River, FL01.2000
Skills
- Timeline management (10 years)
- Payroll (8 years)
- English
- Deadline-oriented
- Sales Management
- Management (10 years)
- Relationship building (10 years)
- Supervising experience
- Efficient multi-tasker (10 years)
- Inventory Control (10 years)
- Leadership
- Team Management (10 years)
- Consistently meet goals (10 years)
- Profit & Loss (10 years)
- Phone etiquette
- Conflict resolution
- Coaching and mentoring (8 years)
- Effective leader (10 years)
- Microsoft Excel
- Customer service (10 years)
- Verbal and written communication (10 years)
- Packaging
Certification
- Microsoft Excel
- Present
Timeline
Patient Care Specialist
Green Thumb Industries
07.2024 - Current
Customer service specialist
PartsTown
07.2022 - 06.2023
Packaging
SterRx, LLC
08.2019 - 01.2021
General Manager
RaceTrac Petroleum, Inc.
12.2008 - 07.2018
High School Diploma - undefined
Crystal River High School
Traveling Tourism Certificate - Travel And Tourism
Southeastern Academy For Traveling Tourism
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