Melissa Milton
Spanish Fork
Summary
I am looking for a position that offers a greater challenge, acquire new skills, and the opportunity to help the company advance efficiently and productively.
Overview
23
23
years of professional experience
Work History
Patient Care Specialist
Revere Health
Provo
01.2014 - Current
- Assist patients with check-in and rooming processes.
- Handled front-desk duties and appointment scheduling, ensuring seamless patient experiences and timely service.
- Verify and update insurance for patients.
- Process payments and schedule follow-up appointments.
- Coordinated surgery sign-ups and rescheduled patient appointments to optimize scheduling and minimize delays.
- Build and maintain provider's schedule.
- Manage patient correspondence via Solution Reach or Touchworks tasks.
- Authorize specialty injections, procedures, and medication.
- Enter in any MRI/US/LAB orders as dictated by the provider.
- Trained new staff and developed procedures to enhance workflow efficiency and maintain consistency within the team.
Arriver for Provo Orthopedics
Revere Health
Provo
03.2020 - 07.2021
- Delivered comprehensive customer care, ensuring patient satisfaction and addressing needs effectively.
- Scheduled appointments.
- Relayed patient questions.
- Supported inventory management by ordering necessary supplies to maintain optimal stock levels.
- Organized and updated patient charts to ensure accurate and accessible medical records.
I.T. Medical Record Quality Assurance-Team Lead
Revere Health
Provo
02.2019 - 05.2020
- Coordinated multiple programs to maintain up-to-date and accurate medical records.
- Delivered weekly reports to enhance training initiatives and reduce errors.
- Led quality assurance initiatives to maintain high healthcare standards.
- Developed training programs for staff on quality control processes.
- Coordinated audits to ensure compliance with healthcare regulations.
Team Lead-Contact Center
Revere Health
Provo
05.2017 - 02.2019
- Managed team of 12 members daily, fostering collaboration and accountability.
- Provided weekly progress updates and coaching to support member success and development.
- Conducted training sessions for current and new employees, improving skill sets and team effectiveness.
Nighwatch Mentor
New Haven Residential Treatment Center
06.2010 - 09.2016
- Ensured safety and well-being of students during sleeping hours by remaining alert throughout entire shift.
- Bed Checks: Conduct bed checks every 15 minutes to monitor student safety and address any immediate needs or concerns.
- Student Assistance: Assist students who may be ill or experiencing difficulties, providing necessary support and care.
- Observed and documented student behavior to support their care and track overall progress.
- Completed various assignments during each shift to fulfill job responsibilities.: Complete daily assignments during each shift, ensuring that all responsibilities are met effectively.
- Specialized Tasks: Take on specialized assignments from the Supervisor as required to support the team and students.
- Collaborated with Day Staff to facilitate seamless shift transitions, fostering a cohesive and supportive environment for students.
Cashier
Chevron
Spanish Fork
04.2009 - 09.2016
- Ensured customer satisfaction through attentive service.
- Processing transactions (cash, credit, debit).
- Organized and replenished shelves to enhance product visibility.
- Maintaining a clean work area.
- Assisted team members with various tasks to ensure smooth operations.
Team Lead-Contact Center
Property Solutions
Provo
08.2013 - 01.2015
- Responded to inbound calls, chats, and emails from prospective and current tenants.
Cashier
Hollywood Video
Pleasant Grove
04.2004 - 08.2008
- Responsible for customer service.
- Processing transactions (cash, credit, debit), maintaining a clean work area.
- Other duties as assigned.
Crew Member
Wendy's
Spanish Fork
07.2003 - 02.2006
- Maintains a neat and clean appearance.
- Follows food safety procedures.
- Maintains a safe working condition.
- Identifies problems and helps find solutions.
- Follows the direction of the Shift Supervisor and/or Store Manager.
Education
Nighwatch Mentor
New Haven Residential Treatment Center
09-2016
Team Lead-Contact Center
Property Solutions
Provo, UT01-2015
High School Diploma - Customer Service Representative, Contact Center
Spanish Fork High
Spanish Fork, UT05-2005
Skills
- 10-Key
- Time Management
- Word
- Attention to detail
- Medical Terminology
- Customer/Patient Service
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
Timeline
Arriver for Provo Orthopedics
Revere Health
03.2020 - 07.2021
I.T. Medical Record Quality Assurance-Team Lead
Revere Health
02.2019 - 05.2020
Team Lead-Contact Center
Revere Health
05.2017 - 02.2019
Patient Care Specialist
Revere Health
01.2014 - Current
Team Lead-Contact Center
Property Solutions
08.2013 - 01.2015
Nighwatch Mentor
New Haven Residential Treatment Center
06.2010 - 09.2016
Cashier
Chevron
04.2009 - 09.2016
Cashier
Hollywood Video
04.2004 - 08.2008
Crew Member
Wendy's
07.2003 - 02.2006
Nighwatch Mentor
New Haven Residential Treatment Center
Team Lead-Contact Center
Property Solutions
High School Diploma - Customer Service Representative, Contact Center
Spanish Fork High