ONDRELL HAWKINS
Monroe,LA
Summary
Dynamic training specialist with excellent interpersonal and communication skills. Works closely with team members to design, develop and deploy effective training. Oversees instruction of several personnel, from new hires to professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Training Specialist
St. Francis Medical Center
Monroe, LA
10.2023 - Current
- Developed training materials to support employee skill enhancement and development.
- Facilitated training sessions for new hires on company policies and procedures.
- Collaborated with department leaders to identify training needs and gaps.
- Conducted assessments to evaluate training effectiveness and participant understanding.
- Created engaging presentations that simplified complex topics for diverse audiences.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Prepared detailed reports analyzing course completion rates, learner satisfaction scores.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
Patient Access Representative
St. Francis Medical Center
Monroe , LA
12.2014 - 10.2023
- Managed patient registration and appointment scheduling efficiently.
- Collected and verified insurance information for accurate processing.
- Assisted patients with inquiries regarding services and procedures.
- Coordinated communication between patients and healthcare providers effectively.
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Shift Manager
Burger King
Monroe, LA
05.2019 - 05.2020
- Supervised daily operations and ensured compliance with company standards.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and performed regular stock assessments.
- Scheduled shifts and maintained staffing levels for optimal service.
- Conducted regular safety inspections to maintain a clean work environment.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Paraprofessional
Cypress Point University Elem. School
Monroe, LA
11.2010 - 08.2011
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Education
Bachelor's Degree - Hotel/Restaurant Management
Grambling State University
Grambling, LA12.2009
High School - General Studies
Lake Providence Senior High School
Lake Providence, LA05.2003
Skills
- 30 WPM
- 10-Key
- Experience in Microsoft Office Programs
- Proficient with printers, copiers and fax machines
- Skilled in data entry
- Clerical skills
- Basic accounting
- Phone etiquette
- Adaptability
- Organizational skills
- Leadership skills and personal contact
- Epic system
- ICD-10
- CPT Code
- Multitasking
- Excellent Communication
- Organizational Skills
- Decision-Making
- Team Leadership and Motivation
- Employee Training
- Scheduling
Certification
Epic Grand Central Credentialed
References
References available upon request.
Timeline
Patient Access Training Specialist
St. Francis Medical Center
10.2023 - Current
Shift Manager
Burger King
05.2019 - 05.2020
Patient Access Representative
St. Francis Medical Center
12.2014 - 10.2023
Paraprofessional
Cypress Point University Elem. School
11.2010 - 08.2011
Bachelor's Degree - Hotel/Restaurant Management
Grambling State University
High School - General Studies
Lake Providence Senior High School
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