Tonya King
Huntsville,AL
Summary
Accomplished and versatile professional with 15+ years of leadership experience in human resources operations, client relations, and organizational management, complemented by recent hands-on expertise in healthcare administration and patient care. Skilled in driving process improvements, fostering positive employee and client experiences, and ensuring compliance across diverse industries. Proven ability to manage complex contracts, lead multi-state HR operations, and deliver exceptional service in fast-paced environments. Recognized for strong interpersonal communication, problem-solving, and the ability to adapt seamlessly across healthcare, corporate, and operational settings.
Overview
19
19
years of professional experience
Work History
Patient Care Specialist
FastPace Health Urgent Care
New Hope, AL
08.2024 - Current
- Manage patient intake, check-in/out, and insurance verification with accuracy and professionalism.
- Support clinical staff by recording vitals, collecting specimens, and assisting with procedures.
- Ensure compliance with HIPAA regulations and maintain accurate EMR documentation (Athenahealth).
- Deliver excellent patient service by scheduling appointments, answering inquiries, and resolving concerns.
- Claim Management: review patient data, assigning diagnostic and procedure codes (such as ICD-10), generating claims, and submitting them to insurance payers.
Client Contracts Administrator
Connect5000
Huntsville, AL
08.2023 - 11.2024
- Administer and maintain customer contracts, ensuring accuracy, compliance, and timely updates.
- Prepare and review contract terms, conduct comparative market analysis, and support negotiations.
- Monitor accounts, analyze market trends, and research potential customers to identify growth opportunities.
- Develop strong client relationships and facilitate virtual meetings for presentations and account management.
Regional Director of HR Operations
Coast Personnel Staffing Agency
Huntsville, AL
05.2007 - 02.2023
- Directed HR operations across 8 offices in 5 states, leading recruiting, talent management, compliance, benefits, and employee relations.
- Partnered with leadership and hiring managers to align HR strategies with business goals, improving client satisfaction and retention.
- Oversaw onboarding, performance management, promotions, disciplinary actions, and investigations, including EEOC and workers’ compensation cases.
- Mentored and supervised a 30-member HR and recruiting team, improving efficiency, reducing turnover, and strengthening team performance.
- Managed complex employee relations issues, investigations, EEOC claims, and disciplinary actions.
- Tracked and reported KPIs on hiring, turnover, and recruitment activities to leadership and clients.
- Developed KPI dashboards to track applicant flow, turnover, and recruitment activities for executive reporting.
- Partnership with Toyota Motor Manufacturing: managed high-volume staffing, employee relations, and compliance for 500+ employees in a fast-paced manufacturing environment.
Education
Bachelor of Science - Business Administration, Human Resource Management
University of Alabama in Huntsville
Huntsville, ALSkills
- HR Leadership
- Employee Relations
- Talent Acquisition
- Retention Strategies
- Contract Administration
- Client Management
- Healthcare Administration
- Patient Support
- Insurance Verification
- EMR Systems
- Performance Management
- Training
- Compliance
- HIPAA
- Employment Law
- HR Policies
- Process Improvement
- KPI Reporting
- Microsoft Office Suite
- HRIS
- Virtual Platforms
Timeline
Patient Care Specialist
FastPace Health Urgent Care
08.2024 - Current
Client Contracts Administrator
Connect5000
08.2023 - 11.2024
Regional Director of HR Operations
Coast Personnel Staffing Agency
05.2007 - 02.2023
Bachelor of Science - Business Administration, Human Resource Management
University of Alabama in Huntsville