TRAVISIA CROOMES

Cypress,TX

Summary

Experienced Patient Care Specialist with a decade of expertise in client services and healthcare administration. Proficient in handling patient inquiries and maintaining precise medical records.

Demonstrated success in quality assurance and

HIPAA compliance, achieving high performance standards.

Overview

years of professional experience

Work History

Patient Care Specialist

Memorial Hermann Health System

07.2022 - 11.2025

Coordinated patient intake, registration, and scheduling for multiple departments, ensuring efficient clinic flow.
Verified insurance coverage and collected co-pays, accurately entering data into Epic EMR and other clinical systems.
Assisted nursing and medical staff with patient preparation, including obtaining vitals and medical history updates.
Responded to patient calls and messages regarding appointments, billing, and care instructions.
Maintained confidentiality of all health information in compliance with HIPAA and hospital policy.
Supported discharge planning and coordinated post-visit follow-up calls to ensure continuity of care.
Collaborated with interdisciplinary teams to enhance patient satisfaction metrics.

Anesthesia Technician

Methodist Medical Center

05.2018 - 06.2022

Assisted anesthesiologists and CRNAs with preparation and setup of anesthesia equipment and supplies.
Ensured anesthesia machines and monitoring equipment were cleaned, tested, and operational.
Stocked anesthesia carts and managed inventory to support operating room efficiency.
Adhered to infection control, patient safety, and HIPAA standards in surgical environments.

Benefits Specialist

Aon Hewitt / Randstad

The Woodlands, TX

09.2016 - 05.2018

Guided employees through open enrollment and annual benefits evaluation processes.
Explained policy options to improve employee understanding and benefit utilization.
Maintained benefits documentation and ensured compliance with company standards.

Call Center Supervisor

Car Research

Houston, TX

01.2009 - 06.2016

Supervised a team of 12 representatives, ensuring quality service and compliance.
Conducted coaching sessions to improve call quality scores and reduce absenteeism by 20%.

Education

Associate of Science -

Prairie View A&M University

Prairie View, TX

Skills

Patient Care & Support: Intake, registration, scheduling, HIPAA compliance
Customer Service: Call center operations, claims resolution, member support
Technical: Epic EMR, Microsoft Office Suite, Google Suite, CRM Systems, Data Entry

Benefits & HR: Enrollment, policy counseling, compliance documentation
Leadership: Training, coaching, performance management
Quality Assurance: Case audits, process improvement, feedback delivery

Timeline