TRAVISIA CROOMES
Cypress
Summary
Highly accomplished healthcare professional with a decade of expertise in patient services, medical front office operations, and healthcare administration. Recognized for delivering a premier patient experience while expertly managing scheduling, insurance verification, medical records, and high-volume workflows with precision and discretion. Proven ability to optimize office efficiency, elevate patient satisfaction, and uphold the highest standards of HIPAA compliance and operational excellence in fast-paced clinical environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Memorial Hermann Health System
Houston
07.2022 - 02.2026
- Coordinated patient intake, registration, and scheduling for multiple departments, ensuring efficient clinic flow.
- Verified insurance coverage and collected co-pays, accurately entering data into Epic EMR and other clinical systems.
- Assisted nursing and medical staff with patient preparation, including obtaining vitals and medical history updates.
- Responded to patient calls and messages regarding appointments, billing, and care instructions.
- Maintained confidentiality of all health information in compliance with HIPAA and hospital policy.
- Supported discharge planning and coordinated post-visit follow-up calls to ensure continuity of care.
- Collaborated with interdisciplinary teams to enhance patient satisfaction metrics.
Front Desk Medical Receptionist
Peek A Boo Pediatrics
Houston
08.2016 - 06.2022
- Greeted patients and visitors professionally while providing exceptional front-desk customer service in a fast-paced healthcare setting.
- Scheduled appointments, managed provider calendars, and confirmed upcoming visits to optimize daily patient flow.
- Verified insurance eligibility, obtained referrals, and collected co-pays with accuracy and confidentiality.
- Registered new patients and updated demographic, insurance, and medical information in the EMR system.
- Answered multi-line phone systems, responded to patient inquiries, and routed calls to appropriate departments.
- Maintained organized medical records and ensured HIPAA compliance with all patient documentation.
- Coordinated communication between patients, providers, and clinical staff to support efficient office operations.
Call Center Supervisor
Car Research
Houston
01.2009 - 06.2016
- Greeted patients and visitors professionally while providing exceptional front-desk customer service in a fast-paced healthcare setting.
- Scheduled appointments, managed provider calendars, and confirmed upcoming visits to optimize daily patient flow.
- Verified insurance eligibility, obtained referrals, and collected co-pays with accuracy and confidentiality.
- Registered new patients and updated demographic, insurance, and medical information in the EMR system.
- Answered multi-line phone systems, responded to patient inquiries, and routed calls to appropriate departments.
- Maintained organized medical records and ensured HIPAA compliance with all patient documentation.
- Coordinated communication between patients, providers, and clinical staff to support efficient office operations.
Education
Associate of Applied Science -
Prairie View A&M University
Prairie View, TXSkills
- Intake
- Registration
- Scheduling
- HIPAA compliance
- Call center operations
- Claims resolution
- Member support
- Microsoft Office Suite
- Google Suite
- CRM Systems
- Data Entry
- Enrollment
- Policy counseling
- Compliance documentation
- Training
- Coaching
- Performance management
- Case audits
- Process improvement
- Feedback delivery
- Patient scheduling
- Insurance verification
- Front desk operation
- Multi-line phones
Certification
- Certified Medical Assistant
- CPR certified
Timeline
Patient Care Specialist
Memorial Hermann Health System
07.2022 - 02.2026
Front Desk Medical Receptionist
Peek A Boo Pediatrics
08.2016 - 06.2022
Call Center Supervisor
Car Research
01.2009 - 06.2016
Associate of Applied Science -
Prairie View A&M University