Jennifer Ma
Fresno,CA
Summary
Dedicated professional seeking a Medical Office role, leveraging extensive background in medical office administration, billing, and insurance verifications. Proven expertise in managing electronic health records, scheduling, and patient interaction to enhance operational efficiency. Skilled in ICD-10 coding, HIPAA compliance, and proficient.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Pro-Pt Physical Therapy
Fresno, CA
06.2023 - Current
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Schedule any necessary outpatient appointments
- Get prior authorizations for procedures
- Scan documents into patient charts
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
Medical Office Receptionist
Granite Ridge Home Health Care
Fresno, CA
01.2023 - 06.2025
- Perform general clerical duties, including data entry, documentation preparation, and file management, ensuring both physical and digital records remain organized.
- Manage calendars and schedule appointments for team members, facilitating smooth operational flow and effective time management.
- Assist with front desk operations by greeting visitors and answering phone calls professionally, contributing to welcoming and efficient office environment.
- Medical
Billing Clerk 1
Clinica Sierra Vista
Fresno, CA
03.2024 - 03.2025
- Created and issued invoices while processing credit memos and preparing account statements for customers.
- Monitored payments, resolved account inconsistencies, and prepared comprehensive monthly billing reports.
- Assisted the accounting department with financial report preparation and updated accounting records with relevant transaction details.
Medical Billing Specialist
Brooks Health Care
Fresno, CA
02.2024 - 03.2025
- Submitted and managed new claims, ensuring timely corrections and updates as necessary.
- Processed and submitted accurate invoices to payers for rendered products and services.
- Evaluated received payments for accuracy and ensured appropriate application.
Billing Representative
River Vista Behavioral hospital
Madera, CA
01.2024 - 02.2024
- Assisted with front office operations, including visitor check-ins and managing phone inquiries to ensure effective communication and service.
- Completed admissions paperwork and conducted account audits, maintaining accuracy in patient documentation and records.
- Coordinated with insurance companies to verify authorizations and eligibility, and managed financial transactions by posting payments and completing necessary forms for patient admissions and discharges.
- 160 Externship hours
Activity Coordinator/Direct Care Staff
Vocational Social Services
Fresno, CA
08.2020 - 10.2023
- Delivered direct care for clients with Autism, ensuring personalized attention and support.
- Facilitated client-selected outings and social activities to promote community engagement.
- Offered individualized companionship to enhance client well-being and social interaction.
Education
Upper secondary education - undefined
Medical Billing Office Administration -
Institute of Technology
Clovis, CA05.2022
Skills
- Health information management
- HIPAA
- Administrative experience
- Medical office experience
- Customer service
- Intake
- Insurance verification
- Medical terminology
- Data entry
- Attention to detail
- Medical scheduling
- Revenue cycle management
Certification
Medical Billing Certification
Languages
English
Timeline
Billing Clerk 1
Clinica Sierra Vista
03.2024 - 03.2025
Medical Billing Specialist
Brooks Health Care
02.2024 - 03.2025
Billing Representative
River Vista Behavioral hospital
01.2024 - 02.2024
Patient Care Coordinator
Pro-Pt Physical Therapy
06.2023 - Current
Medical Office Receptionist
Granite Ridge Home Health Care
01.2023 - 06.2025
Activity Coordinator/Direct Care Staff
Vocational Social Services
08.2020 - 10.2023
Upper secondary education - undefined
Medical Billing Office Administration -
Institute of Technology