Erica Butler
Hampton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Care Specialist
Sentara Careplex Hospital
Hampton, VA
06.2023 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
Patient Access Representative
Sentara leigh hospital
Norfolk, VA
08.2020 - 06.2023
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06.1990
Skills
- Support Services
- EMR Updating
- Health Insurance Verification
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Multitasking and Organization
- Customer Service
- Pre-Admission Requests
- Insurance Verification
- Patient Education
- Registration and Admissions
- Appointment Scheduling
- Money Handling
- Information Collection
- Team Leadership
- Call Screening
- Medical Terminology
- Referral Coordination
- Insurance Billing
- Payment Processing
- Patient Registration
- Regulatory Compliance
Timeline
Patient Care Specialist
Sentara Careplex Hospital
06.2023 - Current
Patient Access Representative
Sentara leigh hospital
08.2020 - 06.2023
High School Diploma -
Tallwood High School
Similar Profiles
Tyler Martinson, PharmD, BCPSTyler Martinson, PharmD, BCPS
Regional Director of Pharmacy at Sentara Albemarle Medical Center – Sentara Careplex Hospital – Sentara Obici Hospital – Sentara Williamsburg Regional Medical CenterRegional Director of Pharmacy at Sentara Albemarle Medical Center – Sentara Careplex Hospital – Sentara Obici Hospital – Sentara Williamsburg Regional Medical Center
Emily GreenEmily Green
Registered Nurse at Sentara Careplex HospitalRegistered Nurse at Sentara Careplex Hospital
Vashti JacksonVashti Jackson
Housekeeping at Sentara Careplex HospitalHousekeeping at Sentara Careplex Hospital
Michael BarronMichael Barron
ICU Nurse at Sentara Careplex HospitalICU Nurse at Sentara Careplex Hospital
Dylan Paul BlackshearDylan Paul Blackshear
Patent Analyst / Commercial Team Co-Manager at Global Patent SolutionsPatent Analyst / Commercial Team Co-Manager at Global Patent Solutions