Barbara M. Womack
Moreno Valley,CA
Summary
To secure a challenging, rewarding position in which I can utilize my education, experience, and knowledge to contribute to the overall goal of any Riverside County Department.
Overview
23
23
years of professional experience
Work History
Office on Aging Supervising OA II - Home Delivered Meals Program & Call Center
County of Riverside County
01.2002 - Current
- Responsible for the supervision of the Office on Aging's Home Delivered Meals Program, I make the final determination of eligibility for senior participants applying for the Home Delivered Meals Program.
- Utilize time management skills to adhere to established program timelines
- Adhere to agency policies, federal funding guidelines, and regulations of the California Department on Aging
- Analytical support, workflow review, creation, and implementation of the Nutrition program standards.
- Improving daily workflow processes and operational procedures by evaluating and analyzing statistical reporting information.
- Assisted in the development of written HDM procedures, establishing standard practices of the HDM program in accordance with California Department of Aging mandates and regulations.
- Regularly participates in quarterly Fiscal and Administrative Contracts team meetings concerning the HDM program, program budgets, contracted vendor discussions, and contract monitoring.
- Assisting contracted HDM vendors in understanding standard practices in conjunction with the approved contract/MOU.
- Established and well-maintained an effective work relationship with all five Home Delivered Meals program vendors.
- Regularly tracks and evaluates the number of HDM program referrals in correlation with the budget verification of HDM services rendered.
- Analyze, evaluate, and review call center reporting data collected in preparation for daily call center reports, a variety of other statistical records, identifying high call volume patterns, and helping the Office on Aging Executive Leaders make operational decisions, staffing needs, and recommendations in support of overall call center operations.
- Responsible completion of program data reports submitted to the State of California
- Assists with day-to-day supervision of call center staff
- Responsible for the supervision, direction, and guidance of up to 12 call center employees
- Review and approve call center purchase orders, preparation, and completion of a variety of agency forms.
- Troubleshoot, resolve customer complaints, and provide support to call center staff.
Office on Aging Supervising OAII, Community Outreach
County of Riverside County
01.2002 - Current
- Responsible for the supervision over the Office on Aging's Community Outreach unit
- Community Outreach Team responsible for providing advocacy, nutrition education, and program information to the public, inclusive of community leaders and elected county officials
- Public speaker, perform public speaking engagements, community outreach fair activities; coordinate and participation in special community events and public recognition programs as it relates to the Office on Aging volunteerism program
- Provides direct supervision, training, monthly and annual staff evaluations of up to 4 Services Assistants/Info Van drivers
- Develop, coordinate, implement, and maintain community outreach unit workplan to ensure compliance of departmental policies, procedures, agency goals/objectives, unit expectations, and program outcomes
- Make recommendations for staff training/development, implementing program rules, both state and federal laws, legislation, and procedural program changes
- Ensuring community outreach staff, call center staff understand and in compliance with agency standards, county driving policies, and procedures
- Responsible for the recruitment and staff vacancy interviews
- Event planning: plan, prepare, and coordination of community outreach events
- Inclusive of County Board of Supervisor events as well as 5+ years of event planning experience for the Riverside County Elder Abuse Symposium and Leaders retreats
- Monitor, maintain, revision to outreach budget and invoices
- Compose correspondence, statistical reports and unit tracking spreadsheets
- Supervise, monitor daily activities of outreach staff, use of project management skills
- Maintain agency outreach calendars, assign, and approve outreach appearance requests for the OOA Community Outreach and Nutrition unit
- Outreach event liaison/presenter for Riverside County Board of Supervisors townhall meetings, meet & greets, and Health/Safety events
- Unit Purchaser, requisitioner for Community Outreach, Nutrition, and Volunteer programs
- Purchasing by way of Peoplesoft, RivCo Pro, Amazon Business, and p-card purchases/reconciliation
- Create, prepare and completion of a variety of agency forms and spreadsheets for budget tracking and other community outreach reports
- Review and approve of timesheets, telework forms, time of requests as well as requests for overtime
- Experience with leave reports, FMLA document review, other documentation needs
- Provides analytical support, responsible for daily call center statistical reports
- Providing identifying data discrepancies and recommendations for corrections
- Troubleshoot, unit, and community complaints for resolution
- Monthly Leadership meetings, unit meetings, and monthly staff 1:1 meeting
- In-house collaboration efforts with other unit supervisors
- Executive Leaders, regional management team in support of agency staff, maximization of agency programs, agency strategic plan, unit vacancies, updates, changes to workplans, unit recommendations, and support services to ensure customer satisfaction
- Daily use of outlook for email correspondence, scheduling, appointments, attendance tracking, and task assignments
- Daily use of TEAMS, Cisco Finesse/Jabber, Outlook, Excel, PeopleSoft, Adobe Acrobat, Microsoft Publisher, Eventbrite, and Survey Monkey
ARDC Call Center Supervisor/Supervising Office Assistant II
County of Riverside County
01.2002 - Current
- Responsible for the supervision of the Office on Aging's call center
- Responsible for the supervision, direction, and guidance of up to 10 call center employees
- Make recommendations for staff training/development, implementing program procedural changes
- Ensuring cell center staff follow agency standards, call center policies and procedures
- Responsible for the hiring, training/preparing call center staff, assignment of job duties, monitoring, and annual work performance reviews
- Review, interview VIP client cases for program approvals and recommendations
- Preparing unit reports and supporting documentation to give to the State of California
- Review/approve call center purchase of service orders, preparation, and completion of a variety of agency forms
- Troubleshoot, resolve customer complaints, while supplying support to call center staff
- Monthly Leadership Team meetings, working with other supervisors and management team members in support of agency staff, maximization of agency programs, discuss agency goals, budgets, changes, recommendations, and support services to ensure customer satisfaction
Office Assistant III/Network of Care Listing Manager/Temp. Exec. Assistant
County of Riverside County
01.2002 - Current
- Process purchase orders into the OASIS Financials system
- Coordinate travel arrangements for staff; serve as a liaison between manager and staff
- Responsible interview process supports, reference checks, interview offer and schedules
- Peoplesoft HRMS Payroll – data input of agency timesheets and mileage reimbursements
- Takes and transcribes dictation directly, or from notes or recordings
- Operate standard office equipment such as calculators, typewriters, computer, laptops, tablet, iPhone, iPad, or duplicating machine
- Sorts, screens, prioritize and routes incoming mail
- Supervision of office inventories and orders supplies
- Agency P Card holder, purchase of agency and program materials
- Responsible for completing agency membership forms and renewal of annual agency memberships
- Listings Manager, responsible for screening, approvals, and data input of approved community-based resources for the Riverside County Network of Care resource website
- Also, temporarily supported the agency director as Executive Assistant, including two other agency directors and agency planner
- (FY 2016/2017)
Office on Aging Services Assistant /Information Specialist
County of Riverside County
01.2002 - Current
- In person interviews, telephone interviews, screenings, and program assessments for seniors, disabled persons in need of help qualifying for county and state programs
- In-person, walk-in interviews for eligibility of in-house agency programs and services
- Responsible for understanding, explaining, implementing, and completing necessary procedures for direct referrals to Adult Protective Services, C.A.R.E Team, Home Delivered Meals, IHSS, Medi-Cal, Cal Fresh, Assistance at Home, Housing Programs/resources and TRIP, Vets Transportation, emergency food assistance and other county and state programs
- Create, retrieve, keep, and update electronic client profile case information in agency database
- Care Management client program assessments, profiles, and referral data input
- Provide follow up to seniors and disabled persons about services requested, services delivery and resources received
- Public presentations, inclusive of providing programs, services information and educational materials to the senior and disabled population and communities of Riverside County
Education
BS - Accounting
Southern New Hampshire Univ.
03.2025
Degree - Associate of Arts
Eastern Gateway College
05.2023
Certificate - Dental Assistant
Concorde Career Institute
01.2000
Certificate - Office Assistant
Colorado River CAA
01.1996
Diploma - General Education
Palo Verde High School
01.1995
Skills
- Typing 50 WPM
- Microsoft Office 365
- Peoplesoft HRMS (Payroll)
- County Vehicle Authorization
- Peoplesoft Financials (LVPO Processing)
- Personnel Transactions
- 10-Key by touch
- Multiline switchboard
- Outlook
- Microsoft Teams
- Skype
- Zoom
- Unit Purchaser
- P Card Holder
- Travel Arrangements
- Cisco Finesse/Jabber
- Data Entry
- Databases: ACCESS/GCH/MCO
- EPIC
- Lazerfiche
Training
Certified I&R Specialist, 06/01/06-Present, CAIRS for I&R Alliance
References
Available on request
Timeline
Office on Aging Supervising OA II - Home Delivered Meals Program & Call Center
County of Riverside County
01.2002 - Current
Office on Aging Supervising OAII, Community Outreach
County of Riverside County
01.2002 - Current
ARDC Call Center Supervisor/Supervising Office Assistant II
County of Riverside County
01.2002 - Current
Office Assistant III/Network of Care Listing Manager/Temp. Exec. Assistant
County of Riverside County
01.2002 - Current
Office on Aging Services Assistant /Information Specialist
County of Riverside County
01.2002 - Current
BS - Accounting
Southern New Hampshire Univ.
Degree - Associate of Arts
Eastern Gateway College
Certificate - Dental Assistant
Concorde Career Institute
Certificate - Office Assistant
Colorado River CAA
Diploma - General Education
Palo Verde High School
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