Steven Galdamez
Sanford,FL
Summary
Bilingual professional with a proven track record at The Office Gurus, excelling in customer service and problem-solving. Skilled in working with the Mindbody software for booking and solving issues with the software for customers. Worked as a Construction Materials Loader for my father's company after finishing high school before my call center job.
Overview
3
3
years of professional experience
Work History
Call Center Agent
The Office Gurus
10.2022 - 06.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Out of 50 agents i was selected top 3 to further develop into a more advanced position with more responsibilities.
Construction Materials Loader /Lumber Yard Associate
Ferreteria El Tucan
12.2021 - 09.2022
- Lifted and slid packages weighing up 45 kgs onto trucks to transport items.
- Occasionally Driven a 5 ton truck to deliver cement bags, concrete blocks and other construction materials.
Education
High School Diploma -
Colegio Bautista Santa Ana
Santa Ana, El Salvador11.2021
Skills
- Fluent in English and Spanish
- intermediate Excel skills
- Problem-solving skills
- Typing 50 wpm
Timeline
Call Center Agent
The Office Gurus
10.2022 - 06.2025
Construction Materials Loader /Lumber Yard Associate
Ferreteria El Tucan
12.2021 - 09.2022
High School Diploma -
Colegio Bautista Santa Ana
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