Stephanie Vargas
Gaithersburg,MD
Summary
Bilingual and detail-oriented professional with 3+ years of experience in customer service, administrative support, and patient engagement. Skilled in handling high-volume inquiries, resolving complex issues, and providing accurate information while maintaining compliance and professionalism. Adept at multitasking, data entry, and using platforms like Salesforce, Avality, and Navinet to deliver excellent support and service in fast-paced environments
Overview
2
2
years of professional experience
Work History
Call Center Agent
Natera
Remote
07.2023 - 05.2025
- Handled a high volume of inbound and outbound inquiries, providing accurate information on genetic screening products and services.
- Resolved customer inquires concerning billing and payments enhancing customer satisfaction.
- Maintained HIPAA compliance while performing data entry tasks
- Utilized Salesforce for case tracking, customer updates, and follow-up communications.
- Delivered insurance estimates to patients using Avality and Navinet, ensuring clarity and accuracy.
Receptionist
Ourisman Collision Center
Rockville, MD
01.2023 - 06.2023
- Politely assisted customers in person and via phone.
- Maintained cleanliness and presentation of stock room.
- Managed comprehensive follow-up communications to ensure customer understanding and satisfaction with complex procedures.
- Scheduled appointments for Collison repairs.
Education
High School Diploma - undefined
Quince Orchard High School
Gaithersburg, MDSkills
- CRM proficiency with Salesforce
- Fluent in English and Spanish
- Insurance assessment specialist
- Billing and payment processing
- Data verification skills
- Customer support excellence
- Certified in HIPAA compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Agent
Natera
07.2023 - 05.2025
Receptionist
Ourisman Collision Center
01.2023 - 06.2023
High School Diploma - undefined
Quince Orchard High School