Angela James
LAWRENCEVILLE,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. My abilities and self discipline are key for me. I believe in caring for my team mates and costumers go head and hand with a awesome career . My values are to be my best in all I do with honesty and integrity.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Peach State FCU
07.2012 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Educated and engaged customers with new bank products and services
- Responded to customer calls and emails to answer questions about products and services.
LeadTeller
SunTrust Banks Inc
11.2004 - 05.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance
- Proved successful working within tight deadlines and a fast-paced environment
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Teller
Essex Bank
06.2011 - 07.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Monitored and reported suspicious activity in line with bank security policies
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Maintained accurate records of customer transactions in line with bank procedures
- Maintained friendly and professional customer interactions
- Assisted customers with banking needs and inquiries
- Counted, verified and handled bank deposits and armored car transactions
- Educated customers on online banking and mobile banking applications
- Processed wide variety of retail banking transactions for personal and commercial customers
- Referred customers to other banking departments for specialized services
- Established rapport with new clients to increase satisfaction and loyalty
- Monitored and verified suspicious activity on customer accounts
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses
- Handled various accounting transactions
- Received loan and utility payments, sending funds to correct destinations
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Processed applications for new accounts
- Trained new hires on customer service policies and procedures
- Calculated fees due, interest and change for customer transactions
- Generated monthly reports on customer activity and customer feedback
- Wrote and distributed customer correspondence
Education
Associate of Science - Medical Billing And Coding
Penn Foster Career School
Scranton, PA08.2024
Certificate - 1 Year Management Training
Gwinnett Technical College
Lawrenceville, GA01.2019
Skills
- Service Upselling
- Product Sales
- Issue Resolution
- Product Recommendations
- Customer Service
- Database Maintenance
Timeline
Member Service Representative
Peach State FCU
07.2012 - 12.2019
Teller
Essex Bank
06.2011 - 07.2011
LeadTeller
SunTrust Banks Inc
11.2004 - 05.2012
Associate of Science - Medical Billing And Coding
Penn Foster Career School
Certificate - 1 Year Management Training
Gwinnett Technical College
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