Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Barbara J Fallon

Orlando,FL

Summary

Dynamic Resort Manager with a proven track record at Horizon Outdoor Hospitality and KOA, Ic, excelling in customer service and relationship building. Skilled in project and budget management, I successfully coordinated marketing initiatives that enhanced guest satisfaction and operational efficiency. A self-starter dedicated to fostering team collaboration and achieving exceptional results.

I love customer interaction and team work.

Overview

2026
2026
years of professional experience

Work History

Resort Manager

Horizon Outdoor Hospitality Group
Rockwood, TN
06.2023 - 04.2025
  • Dan Barnett 865-719-1455
  • Managed daily operations of the resort, including the front desk, recreation, marina, grounds, and F&B teams,
  • Maintained relationships with local businesses that could provide services or discounts for guests.
  • Delivered exceptional customer service to guests
  • Assisted in creating annual budgets for each department within the resort, based on projected revenue and expenses.
  • Coordinated marketing, promotions, advertising campaigns, and special events.
  • Establish policies and procedures for the operational efficiency of the resort.

Campground General Manager

KOA, Inc.
Bar Harbor, ME
04.2012 - 04.2023
  • Erik Gothberg 406-697-3429
  • Locations: Naples, FL; Kissimmee, FL; Trinity, CA; Tucson, AZ; Bar Harbor, ME.
  • Successfully managed a diverse group of coworkers to provide exceptional customer service.
  • Created schedules and monitored payroll to remain within budget.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored progress by establishing plans, budgets and measuring results.

Sales Associate & Website Coordinator

Pookies Bakery & Pet Nutrition
Orlando, FL
05.2007 - 05.2012
  • Marcia Sundberg 407-622-7387
  • Excellent customer service including sharing product knowledge and recommendations.
  • Retail sales, run cash register, take payments
  • Reviewed existing web content for accuracy, inventory levels, completeness, and consistency in style and formatting.
  • Provided technical support and troubleshooting assistance when needed.
  • Optimized existing website copy to improve search engine rankings.
  • Ticketed, arranged and displayed merchandise to promote sales.

Quality Assurance Analyst

Hughes Supply
Orando, FL
06.1996 - 05.2007
  • Terri Coalburn 407-492-3801
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Facilitated training sessions for junior QA analysts on testing techniques and best practices.
  • Created comprehensive test cases based on technical specifications. (Regression, automated, benchmark, Unit, integration)
  • Developed and implemented comprehensive test plans and documentation to ensure application functionality met business requirements.
  • Provided support to customers during all phases of the implementation process.
  • Create department processes, procedures and standards for testing and implementation.

Grant Program Coordinator

University of Florida, Chemical Engineering
Gainesville, FL
  • Facilitated communication between team members (professors and students) working on various aspects of a given grant program.
  • Prepared reports to track progress and spending rates of grant programs.
  • Prepared and maintained records for officials and agencies in a timely manner.
  • Created budgets for grant proposals. .
  • Monitored grant program activities, including financial reporting, compliance with grant requirements, and state and federal guidelines.

Education

Accounting

Cuyahoga Community College
Cleveland, OH

Construction Project Management

University of FL
Gainesville, FL

Skills

  • Customer Service Excellence
  • Team building
  • Project & Budget management
  • Marketing coordination
  • Self starter
  • Organizational skills
  • Relationship building

Affiliations

  • Hiking
  • Biking
  • Gardening

Timeline

Resort Manager

Horizon Outdoor Hospitality Group
06.2023 - 04.2025

Campground General Manager

KOA, Inc.
04.2012 - 04.2023

Sales Associate & Website Coordinator

Pookies Bakery & Pet Nutrition
05.2007 - 05.2012

Quality Assurance Analyst

Hughes Supply
06.1996 - 05.2007

Grant Program Coordinator

University of Florida, Chemical Engineering

Accounting

Cuyahoga Community College

Construction Project Management

University of FL

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Barbara J Fallon