Summary
Overview
Work History
Education
Skills
Accomplishments
Language
Hobbies and Interests
Affiliations
Timeline
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Gardwine B Romain

Orlando

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with experience in passenger services, prepared for ensuring smooth and efficient operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, communication, problem-solving, and conflict resolution. Reliable and resourceful, dedicated to providing exceptional service and enhancing passenger experiences.

Overview

12
12
years of professional experience

Work History

Prime Flight
01.2018
  • Assisted customers with inquiries and product selection, enhancing their shopping experience.

Executive Assistant to the Chairman and CEO

Romain Multi Services LLC
01.2023 - Current
  • Developed strong professional relationships with external stakeholders facilitating collaborative partnerships and enhanced company reputation.

Passenger services

PROSPECT
05.2019 - Current
  • Collaborated with various airport departments to ensure seamless coordination of passenger services, ultimately enhancing customer satisfaction rates.

SECURITY OFFICER
05.2019 - Current
  • Processed customer transactions accurately and efficiently to maintain smooth store operations.

Burger king

MANAGER
09.2018 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Medical Assistant

Accredited Health Services Inc.
12.2016 - 04.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.

Desk Clerk

MC DONALD
08.2015 - 03.2016


  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.

Call Center

AGDATA COMPANY
02.2015 - 09.2015
  • Desk Clerk
  • Received call
  • Greet register and check-out guest within established guidelines relative to credit procedures, posting charges obtaining address information etc

Housekeeping Room Attendant

Grand Hotels
05.2015 - 08.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Safety Supervisor

TYSON FOOD COMPANY
02.2013 - 04.2015
  • Actively looking for ways to help people
  • Identifying the best people for the job

Education

Associate of Science - International Relation Diplomacy

SETON HALL UNIVERSITY
Orange, NJ
05.2020

Medical –Assistant Program

ALLEN SCHOOL HEALTH SCIENCES
Jamaica, NY
08.2016

Secondary Education, Nursing Program

MIAMI DADE COLLEGE
Miami, FL
02.2013

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GRAND COLLEGE HUMANISME P.A.P
06.2010

Skills

  • Operational excellence
  • Strategic visioning
  • Customer service
  • Critical thinking
  • Problem-solving skills
  • Hospitality industry expertise
  • Call center experience
  • Team leadership
  • Decision-making

Accomplishments

  • Trained and mentored employees.
  • Resolved product issue through consumer testing.
  • Completed manager training program.

Language

French, Creole, and English

Hobbies and Interests

United Nation, Red Cross, Dove, Envoy staff , Association des diplomats Haitiens.

Affiliations

  • Association Des diplomats Haitien .

Timeline

Executive Assistant to the Chairman and CEO

Romain Multi Services LLC
01.2023 - Current

Passenger services

PROSPECT
05.2019 - Current

SECURITY OFFICER
05.2019 - Current

Burger king

MANAGER
09.2018 - 12.2018

Prime Flight
01.2018

Medical Assistant

Accredited Health Services Inc.
12.2016 - 04.2018

Desk Clerk

MC DONALD
08.2015 - 03.2016

Housekeeping Room Attendant

Grand Hotels
05.2015 - 08.2015

Call Center

AGDATA COMPANY
02.2015 - 09.2015

Safety Supervisor

TYSON FOOD COMPANY
02.2013 - 04.2015

Medical –Assistant Program

ALLEN SCHOOL HEALTH SCIENCES

Secondary Education, Nursing Program

MIAMI DADE COLLEGE

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GRAND COLLEGE HUMANISME P.A.P

Associate of Science - International Relation Diplomacy

SETON HALL UNIVERSITY
Gardwine B Romain