Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Barbie Barrera-Valtierra

Fontana,CA

Summary

Customer service agent with solid background processing policy updates, reinstatements and cancellations. Verify and compile data with organized, efficient approach. Meet insurance specifications and quality assurance standards consistently. Good in handling client issues in person and through phone, fax and email.

Overview

4
4
years of professional experience

Work History

Insurance Customer Service

Do It Insurance Services Inc
03.2024 - Current
  • Helped customers choose insurance packages suitable to needs and budget
  • Provided support to underwriters by gathering required documentation from clients
  • Educated customers on insurance products and coverage options.

General Labor

Dsv at Fontana
08.2023 - 03.2024
  • Utilize technology tools, such as Cargowrite and Excel, to efficiently audit orders, support receiving incoming products, and assist the clerk position
  • Identify opportunities for cross-training within the inbound team to enhance skill diversification and operational flexibility, fostering a dynamic workforce capable of adapting to evolving business needs.

Customer Service Representative

World Emblem at Aguascalientes
03.2022 - 01.2023
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Processed orders and detailed transaction information to customers.

Auto Claim Adjuster

centris at Aguascalientes
10.2020 - 04.2022
  • Evaluated claims and performed investigations to accurately assess damages and liabilities
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims
  • Prepared reports to be submitted to company's data processing department.

Education

Flight attendant course -

Aguascalientes
Aguascalientes, MX
07.2017

High School Diploma -

Escuela Normal De Aguascalientes
Aguascalientes, MX
07.2015

Skills

  • Sales Expertise
  • Customer Relations
  • Strong Communication
  • Account Management
  • Great negotiator
  • Computer skills
  • Organize

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Insurance Customer Service

Do It Insurance Services Inc
03.2024 - Current

General Labor

Dsv at Fontana
08.2023 - 03.2024

Customer Service Representative

World Emblem at Aguascalientes
03.2022 - 01.2023

Auto Claim Adjuster

centris at Aguascalientes
10.2020 - 04.2022

Flight attendant course -

Aguascalientes

High School Diploma -

Escuela Normal De Aguascalientes

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Barbie Barrera-Valtierra