Anyely Garcia
Orange Park
Summary
Outgoing and detail-oriented with proven history of resourcefulness and reliability. Licensed Insurance Agent proficient in sales and customer service. Skilled at critical thinking skills with dedication to efficiency and accuracy. Provided exceptional customer service by addressing inquiries and resolving issues, leading to enhanced client satisfaction and loyalty. Coordinated with underwriters to assess risk factors, ensuring accurate policy recommendations and strengthening client trust. Analyzed customer feedback to identify service gaps, implementing targeted improvements that resulted in noticeable gains in retention rates. Maintained comprehensive records of client interactions, ensuring compliance with regulatory standards and enhancing operational efficiency.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Insurance Customer Service
Allstate
Orange Park
01.2025 - Current
- Managed high volume of customer interactions, ensuring adherence to quality and compliance standards
- Enhanced customer satisfaction by promptly identifying issues and delivering clear, actionable solutions
- Reviewed policies, billing statements, and customer documentation with strong attention to detail, ensuring accuracy and compliance
Insurance Agent
Florida One Insurance
Orange Park
12.2023 - 11.2024
- Sold and serviced automobile insurance policies, enhancing client protection and satisfaction.
- Conducted comprehensive consultations to assess client coverage needs, ensuring tailored insurance solutions.
- Collaborated with underwriters to negotiate favorable terms and pricing for clients.
- Proactively followed up with clients to review and renew policies, contributing to high policy retention and overall customer satisfaction.
Pharmacy Tech
Publix
Orange Park
05.2023 - 12.2023
- Dispensed prescriptions and assisted pharmacists with the preparation and compounding of medications.
- Answered inquiries, addressed concerns, and assisted patients with prescription pick-ups.
- Maintained inventory levels by ordering, stocking, and rotating medications and supplies as needed.
- Educated patients on medication usage, dosage instructions, potential side effects, and proper storage.
- Collaborated with pharmacists and other healthcare professionals to provide comprehensive patient care.
Cashier
McDonald's
Arlington
04.2021 - 10.2021
- Handled cash with high accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Arts -
Florida State College Jacksonville
Jacksonville12-2025
High School -
Seguin High School
Arlington, Texas06.2021
Bachelor of Science - Interdisciplinary Studies
University of North Florida
Jacksonville, Florida, FLSkills
- Customer Service
- Sales
- Insurance
- Medical Terminology
- Pharmaceutical
- Data Analysis
- Microsoft Office
- Communication
- Problem solving
- Adaptability
- Team collaboration
Certification
Florida Licensed Insurance Agent, Property & Casualty, G079107, 12/01/23
Languages
- Spanish
- English
Timeline
Insurance Customer Service
Allstate
01.2025 - Current
Insurance Agent
Florida One Insurance
12.2023 - 11.2024
Pharmacy Tech
Publix
05.2023 - 12.2023
Cashier
McDonald's
04.2021 - 10.2021
Associate of Arts -
Florida State College Jacksonville
High School -
Seguin High School
Bachelor of Science - Interdisciplinary Studies
University of North Florida