Barbie Miller
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Care Coordination with strong ability in Community Resources. Offering Master Level Case Management and excellent rapport building skills . Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Advocate
Healing House Lakewood
Kansas City, MO
02.2024 - Current
- Provided advice to clients regarding their rights and responsibilities under applicable laws.
- Attended court hearings and represented clients in negotiations with opposing parties.
- Researched case law and relevant statutes to identify appropriate strategies for legal advocacy.
- Drafted correspondence to other attorneys involved in a case or to judicial officers with regard to procedural matters or substantive issues.
- Collaborated with other attorneys bringing them on to provide pro-bono services
- Participated in community outreach programs focused on educating individuals about their rights under the law.
- Attended hearings with victims to provide emotional support.
- Attended Jackson County Family Court and Jackson County Family Drug Court for advocacy.
- Warrant removal with new court dates provided
Specialty Teams- DM and SOR Outreach
Heartland Center For Behavioral Change
Independence, MO
01.2024 - Current
- Assisted with identifying resources for housing, education, employment, mental health services and substance abuse treatment.
- Conducted street outreach activities to engage homeless individuals in the community.
- Collaborated with local law enforcement to provide support for overdose survivors and mental health crisis calls
- Facilitated group meetings and workshops focused on life skills development and positive decision making.
- Developed individualized service plans based on the needs of clients served by the organization.
- Researched best practices related to street outreach work and shared findings with colleagues.
Street Medical Outreach Team
Care Beyond The Boulevard
Kansas City, KS
01.2023 - 01.2024
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with social workers to support patients.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained accurate records and documented client data in company databases.
Interim Director of Client Services
The Grooming Project
Kansas City, MO
01.2019 - 02.2022
- Developed and implemented strategies to maximize the organization's resources for short-term projects.
- Oversaw daily operations of the organization, providing guidance and direction to staff members.
- Supervised team members during project implementation, providing feedback as needed.
- Attended career fairs and recruiting events to promote employer brand awareness and generate interest among potential candidates.
- Organized onboarding sessions for participants by coordinating orientation materials and training schedules.
- Monitored performance of current participants and established standards; provided coaching when needed.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families involved with Jackson County Children's Division
Education
GED -
O'Hara High Schol
Kansas City, MO05-1992
Skills
- Legal Analysis
- Legal Compliance
- Advocacy in Court Rooms
- Client Counseling
- Substance Abuse Knowledge
- Needs Assessment
- De-Escalation Techniques
- Client Advocacy
- Outreach Planning
- Family Support
- Community Engagement
- Attention to Detail
- Case Management
- Relationship Building
- Collaboration and Teamwork
- Behavioral Management Planning
- Client Home Visits
- Client Assistance Referrals
- Problem-solving abilities
- Analytical Thinking
- Teamwork and Collaboration
- Goal Setting
- Operations Management
- Organizational Development
- Department Oversight
- Customer Retention
- Multitasking
- Effective Communication
- Problem-Solving
- Delegating Work
- Strategic Planning
- Supervision and training
- Operations Oversight
- Self Motivation
Affiliations
- Kick boxing
- Community Events
Accomplishments
- Above and Beyond Award at Heartland Center for Behavioral Change
- CIT Perseverance Award
- Nominee for the Unsung Hero Award
- Recognized in two articled in the Independence Examiner, KC Star Newspaper and Local Magazine
Certification
- Peer Support
- CPR
Custom
My goal is to are to help other individuals achieve a better quality of life. Provide hope and encourage people to reach their goals.
Timeline
Legal Advocate
Healing House Lakewood
02.2024 - Current
Specialty Teams- DM and SOR Outreach
Heartland Center For Behavioral Change
01.2024 - Current
Street Medical Outreach Team
Care Beyond The Boulevard
01.2023 - 01.2024
Interim Director of Client Services
The Grooming Project
01.2019 - 02.2022
GED -
O'Hara High Schol
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