Barbra Abrahams
Siler City,NC
Summary
Results-oriented Insurance Executive offering over 30 years background increasing sales and expanding client bases through targeted marketing, leadership development and in-depth knowledge of market trends. Accomplished professional committed to fostering beneficial relationships within industry and exceeding all annual goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Account Executive and Accounting Clerk
NC Association Of Insurance Agents
09.2014 - Current
- Negotiation pricing and coverage on new and renewal business for government entities
- Provide customer service and support in both phone and email requests
- Maintain and update customer files on agency database
- Facilitate meetings and conference calls with customers and carriers
- Provide training to other account executives for creating, documenting, and implementing new and current procedures
- Accounts Payables and Receivables, Month End Records update and reports, Agency Management System Administrator.
Customer Service Rep & Collections Specialist2w2w2
Uhaul Moving And Storage
07.2019 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
P&C Insurance Pre-Licensing - Insurance Agents Licensing Course
Randolph Community College
Asheboro, NC11.1999
High School Diploma -
Warren County Co-Tech
Washington NJ06.1992
Skills
- Microsoft Office
- Carrier Online Rating
- AMS - Instar, AMS, Applied, Veruna, Salesforce
- 55 WPM
- 10, 000 KSPH 10-Key Calculator
- Cisco Jabber
- Managing Proprietary System
- Call center experience
- Money handling abilities
Professional Designations
- CISR
- CSRM
- AAI-M
- AAI
- TRA
Computer Experience
- 10,000 KSPH
- Carrier Online Rating
- Microsoft Office
- Instar/AMS/Applied
- 10-Key Calc
- 55 WPM
- Microsoft Excel
- Cisco Jabber
- Proprietary Systems
Certification
- P&C LICENSE
- L&H LICENSE
- CISR-ELITE
- CSRM
- AAI-M
- AAI
- TRA
Timeline
Customer Service Rep & Collections Specialist2w2w2
Uhaul Moving And Storage
07.2019 - 03.2024
Insurance Account Executive and Accounting Clerk
NC Association Of Insurance Agents
09.2014 - Current
P&C Insurance Pre-Licensing - Insurance Agents Licensing Course
Randolph Community College
High School Diploma -
Warren County Co-Tech
- P&C LICENSE
- L&H LICENSE
- CISR-ELITE
- CSRM
- AAI-M
- AAI
- TRA
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