Barbra (Raven) Sherrod
Buckeye
Summary
Dynamic Quality Team Lead at Hello Fresh with a proven track record in quality assurance and compliance. Expert in auditing and continuous improvement, I effectively train teams while fostering collaboration. My strong communication skills and attention to detail drive operational excellence, ensuring product safety and adherence to industry standards.
Overview
13
13
years of professional experience
Work History
Quality Team Lead
Hello Fresh
Phoenix
03.2024 - 06.2025
- Led quality assurance initiatives to ensure product safety and compliance with industry regulations.
- Collaborated with cross-functional teams to identify quality issues and implement effective resolutions.
- Trained and mentored team members on quality standards to enhance compliance knowledge.
- Conducted regular audits and inspections, ensuring adherence to industry regulations.
- Worked closely with production teams to address quality-related challenges efficiently.
Quality Associate
Hello Fresh
Phoenix
12.2021 - 03.2024
- Ensured adherence to food safety standards at all times.
- Conducted quality inspections on meal kits to verify compliance with product standards.
- Implemented corrective actions to address non-compliance with quality standards.
- Collaborated with production teams to maintain safety and quality protocols consistently.
- Assisted in training new team members on quality assurance procedures.
- Documented and reported quality issues to facilitate operational improvements.
Customer service representative 2
The General Insurance
Phoenix
04.2017 - 10.2021
- Resolved customer complaints through effective communication and problem-solving techniques.
- Conducted follow-ups post-service inquiries to confirm customer satisfaction and address any lingering concerns.
- Collaborated with team members to streamline customer service workflows, enhancing overall team efficiency.
- Educated clients on insurance products and services, improving their understanding and satisfaction.
- Provided training to new staff on customer service protocols and operational systems.
Customer service representative 1
The General Insurance
Phoenix
11.2016 - 04.2017
- Delivered professional and friendly service, contributing to increased customer satisfaction.
- Achieved daily productivity and service goals, ensuring compliance with schedules and quality standards.
- Provided rate information to customers seeking changes to existing policies.
- Recorded credit card information from customers for premium payments accurately.
- Researched underlying causes of policy issues to facilitate effective resolutions.
- Initiated corrections with responsible departments, resolving identified issues to improve service delivery.
Guest service attendant
Target
Peoria
02.2014 - 03.2016
- Coordinated team schedules to ensure adequate coverage and enhance guest service.
- Processed payments accurately and efficiently, contributing to a smooth transaction experience for guests.
- Provide services such as store returns, exchanges, adjustments and payments for credit card accounts.
- Educate guests about Red Card benefits and all of the ways they can save.
- Maintain and expand guest service skills through continued training.
- Assisted in training new Guest Service Attendants on proper customer service techniques.
- Employed strong organizational skills to enhance workflow and team productivity.
- Monitored inventory levels and restocked shelves to maintain product availability for guests.
Sales floor team member
Target
Peoria
10.2012 - 02.2014
- Delivered fast, friendly service, enhancing guest experiences and encouraging repeat visits.
- Assisted guests with product inquiries, providing tailored recommendations that increased product knowledge and satisfaction.
- Maintained clean store environment, contributing to positive shopping experiences and customer satisfaction.
- Upholded visual merchandising standards to enhance product presentation.
- Cross-trained in multiple departments to support business needs.
- Upheld visual merchandising standards to enhance product presentation.
Education
High school -
Homeschool
Phoenix, AZ01-2012
High school -
North high
Phoenix, AZ01-2009
Skills
- Quality assurance
- Process improvement
- Continuous improvement
- Team leadership
- Training development
- Attention to detail
- Time management
- Organizational adaptability
- Communication skills
Timeline
Quality Team Lead
Hello Fresh
03.2024 - 06.2025
Quality Associate
Hello Fresh
12.2021 - 03.2024
Customer service representative 2
The General Insurance
04.2017 - 10.2021
Customer service representative 1
The General Insurance
11.2016 - 04.2017
Guest service attendant
Target
02.2014 - 03.2016
Sales floor team member
Target
10.2012 - 02.2014
High school -
Homeschool
High school -
North high