Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
Volunteering And Leadership
Quote
Timeline
Receptionist
Barbra Goins
Open To Work

Barbra Goins

Customer Service
Columbus,OH

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Support SpecialistIT SpecialistData Entry ClerkIT ManagerAdministrative Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridRemoteOn-Site
Location: Columbus, OH, US
Open to relocation: Yes

Salary Range

$50000/yr - $110000/yr

Summary

Customer-focused professional with over 20 years in retail, food service, and management. Proven leadership and communication skills, adept at problem-solving. Seeking to leverage expertise in technology support, specializing in troubleshooting, software installation, and network configuration. Known for high productivity and efficient task completion, ensuring seamless tech support experiences.

Overview

20
20
years of professional experience
5
5

Certifications

Work History

Cook/Cashier Team Lead

Blocks Bagels
Columbus, OH
07.2017 - 03.2025
  • Ensured compliance with food safety standards during food storage and preparation.
  • Managed inventory, ordering ingredients to replenish freezers, fridges, and pantry.
  • Collaborated with teammates to prepare dishes rapidly in a high-pressure environment.
  • Maintained consistent quality and accuracy while preparing identical dishes daily.

QC Admin (Temporary)

Black Fork Strategies
Columbus, OH
03.2024 - 11.2024
  • Conduct regular audits of projects and deliverables to identify and address quality issues
  • Verify the accuracy and consistency of data and information used in projects
  • Prepare and submit detailed quality control reports to management
  • Collaborate with project teams to ensure adherence to quality standards

Assistant Unit Manager

Tim Hortons
Columbus, OH
08.2016 - 07.2018
  • Supervise 5-6 employees
  • Communicates with all shifts on day-to-day operations and critical areas of focus
  • Managed inventory, ensuring adequate stock levels and timely procurement of supplies.
  • Maximize profits and achieving sales and transaction targets

Fruit Expert III

Edible Arrangements
Columbus, OH
03.2014 - 08.2016
  • Take face to face, over the phone, and online orders
  • Created bouquets and arrangements of sculpted fresh fruit, chocolate dipped fruit, fresh fruit salads and smoothies
  • Demonstrated knowledge of store products and used the knowledge to build sales
  • Processed paperwork for opening and closing procedures

Education

Certificate of Technical Studies -

Per Scholas
Columbus, OH
02-2026

Some College (No Degree) - Business Administration And Management

Columbus State
Columbus, OH

Skills

  • Attention to detail
  • Customer service
  • Inventory management
  • Management and project coordination
  • Microsoft 365 proficiency
  • Scheduling and time management
  • Verbal and written communication
  • IT support and technical troubleshooting
  • Data analysis and system diagnostics
  • User support and ticket management
  • Hardware diagnostics and peripherals
  • Software installation and operating systems
  • Active listening and feedback

Certification

  • AI Workplace Productivity, 04/2025, 05/2025, Aligna Worx
  • Digital Skills Hub Pilot, 04/2025, 04/2025, Franklin County Digital Equity Coalition
  • Boost Job Readiness Training, 02/2025, 02/2025, Nationwide Children's Hospital

Projects

Non-profit start-up

06/2024, Present, Urban Paws Columbus

  • Establish a non-profit organization dedicated to promoting animal welfare and community education., Developed the organization's mission, vision, and strategic plan to address key animal welfare issues in Columbus.,
  • Established a digital presence, creating social media platforms to increase awareness and community engagement.,
  • Building partnerships with local shelters, rescue organizations, and volunteers to implement future initiatives.,
  • Coordinating the planning and development of upcoming programs focused on pet adoption, spay/neuter education, and animal advocacy.

Volunteering And Leadership

Livingston Ave Merchant Association (LAMA), Secretary, 

05/2025, 05/2027, Columbus, OH

  • Document and distribute meeting minutes, agendas, and action items for monthly board and member meetings.,
  • Maintain accurate records of membership, organizational correspondence, and key decisions to ensure compliance and transparency.,
  • Coordinate communication among members, board officers, and community stakeholders to support business engagement and collaboration.,
  • Assist in planning and executing events and initiatives to promote local businesses and revitalize the commercial corridor.,
  • Draft outreach materials, meeting notices, and email campaigns to increase member participation and community visibility.,
  • Support board leadership by tracking progress on initiatives and ensuring timely follow-up on key deliverables.

Hanford Village Civic Association, President, 

09/2008, 11/2016, Columbus, OH, 

  • Led strategic planning and implementation of community initiatives to improve resident engagement and neighborhood quality of life.,
  • Facilitated monthly meetings to discuss neighborhood concerns, propose solutions, and mobilize residents toward common goals.,
  • Oversaw the creation and distribution of newsletters, social media updates, and other communications to keep residents informed and involved.,
  • Secured grant funding of $10,000 to support neighborhood projects, such as the Hanford Village Park Playground.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

QC Admin (Temporary)

Black Fork Strategies
03.2024 - 11.2024

Cook/Cashier Team Lead

Blocks Bagels
07.2017 - 03.2025

Assistant Unit Manager

Tim Hortons
08.2016 - 07.2018

Fruit Expert III

Edible Arrangements
03.2014 - 08.2016

Certificate of Technical Studies -

Per Scholas

Some College (No Degree) - Business Administration And Management

Columbus State
Barbra GoinsCustomer Service