Barbra Grantham
Cordova,USA
Summary
Strategic Project and Program Leader experienced in driving major corporate initiatives and optimizing business processes. Achieved alignment of large-scale projects with executive and divisional priorities through analytical expertise and cross-functional leadership. Focused on designing, developing, and implementing complex programs while guiding teams to meet strategic objectives and uphold high standards.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Strategy Planning Advisor
FedEx Corporation
06.2025 - Current
- Managed portfolio program and acted as liaison between internal business partners, project managers, and initiative owners overseeing DRIVE initiatives. Data gathering, analysis, and risk mitigation, collaborate with finance and internal organizations to achieve overall initiatives that align with corporate objectives in driving savings. Prepared weekly executive overviews on DRIVE initiatives.
- Led cross-functional teams to streamline operations and enhance service delivery.
- Developed and implemented training programs to improve employee performance and customer satisfaction.
- Analyzed operational data to identify trends, driving strategic decision-making for process improvements.
Manager Revenue Analytics
FedEx Corporation
06.2024 - 06.2025
- Managed 19 direct reports in a fast-paced environment., accounts payable and receivables. Collaborate with HR and Legal on HR issues/opportunities.
- Analyzes and review operational procedures, policies and processes and systems. Actively participates in analysis, process control, training, and testing and implementation activities relevant to employees.
- Assisted in contract approval process and controlled related expenditures; provided technology advisory on new applications or processes; reported weekly and monthly metrics and maintained quality control procedures.
Manager Invoicing Services
FedEx Corporation
03.2020 - 04.2024
- Finance manager overseeing nineteen processes, vendor oversight, and metrics; automated eight manual processes for efficiency, and created policy and procedures for the EBS organization. Created standard operating procedures (SOP) and guidelines for vendor and internal use to streamline processes.
- Led cross-functional teams to streamline operations and enhance service delivery.
- Implemented process improvements that increased efficiency in package handling and distribution.
- Oversaw adherence to safety protocols, ensuring compliance across all operational areas.
Manager Duty & Tax and Government
FedEx Corporation
06.2017 - 03.2020
- Managed a team of 19 direct reports., customer representation for duties & tax and government accounts. Billing and correction of charges on goods imported into a country to include reclassification of goods by weight or origin of the goods.
- Collaborated with brokerage and customs to ensure compliance with regulatory requirements.
- Reported weekly and monthly metrics while establishing and maintaining quality control procedures.
Program Management Advisor
FedEx Corporation
05.2011 - 06.2017
- Served as a project and program manager on back-office operations strategic initiatives. Act as business and technical expert with oversight of program portfolios within the Department of Quality Assurance that included research and recommendation on new technology. Ensure that proper procedures and policies are in place to guarantee regulatory compliance. Led initiatives with 3rd party businesses and across FedEx OpCo’s to establish and uphold business and technical standards. Manage and direct stakeholders responsible for implementation such as infrastructure and applications, through deployment and maintenance.
- In accordance with contract management, key performance indicators (KPI) and Service Level Agreements (SLA) were developed to ensure system reliability and customer satisfaction, including processes and procedures for incident and outage management. SME for business and technical initiatives, review technology, change control management and business proposals, roadmaps and contract negotiations. Developed and established automated systems/processes to manage, mitigate, and report on risks that are essential. Current knowledge in Agile and Waterfall methodologies. Provide qualitative and quantitative analysis and reporting to improve processes and quality. Identifies business opportunities, develops business cases to meet operational objectives which include business and technical requirements. Perform financial analysis, strategic project analysis, and manage contract deliverables.
- Summarized key achievements in performance.
- - Manage the Speech Analytics selection with cross-functional departments FedEx IT, InfoSec, ATT, APAC, EMEA, Canada, LAC, Strategic Sourcing and Calabrio.
- Led the selection and deployment of BPA Quality call monitoring systems to replace QA analysts, overseeing contract negotiations, implementation, maintenance, and budgeting.
- Facilitated the selection of a new Call Recording Vendor and directed stakeholders for program implementation.
- Implemented Voice of the Customer initiatives for FedEx.com, focusing on the Home Delivery window and decoding USPS zip codes.
Manager, IT Business Support Services
Memphis Board of Education
11.2004 - 05.2011
- Management responsibility for all things in IT; Established PMO and managed Project Management Office, financial planning, purchase sign off and contract oversight. Managed 3rd party vendor applications, asset management, programs, and contracts that implemented strategic initiatives through the Project Management Office, including researching technology and recommending solutions for software application development and system implementations. Development of enterprise IT policies, business case development, RFP/RFI/RFQ, development of procedures, major contract negotiations and vendor management including performance and 3-5-year plan. Additionally, responsible for IT governance for investment decision-making and prioritization provided financial analyses and counsel to Chief Technology Officer on all strategic and operational matters about the organization’s current, three and 5-year development budgets and forecasts.
- Established processes, procedures, training, and support for new and existing implementations. Collaborate with internal and external business and technical partners to ensure appropriate knowledge and skills are maximized. Performed business and technical initiatives, reviewed technology (establish hardware and software standards) and business proposals and manage contract negotiations. Established key performance indicators (KPI) and Service Level Agreements (SLA) to ensure system reliability and customer satisfaction, including processes and procedures for incident and outage management. Automated systems/processes to manage, mitigate, and report on risks.
- FTEs consisted of accountants, financial analysts (accounts payable and monthly reconciliations); project managers, business analysts in the support of 130 IT staff members (Directors, Managers, IT Techs, database developers, programmers etc.) and numerous IT products and services that included management relative to budget forecasting, analysis, billing, invoice reconciliation and payments.
- Outlined key performance highlights and results achieved in IT management.
- - Managed the IT program for modernization of the IT infrastructures for enhanced business capabilities, increased capacity and cost saving/flexibility:
- O Network infrastructure upgrade for 200+ facilities ($8 million project), $1.8 million annual saving.
- O Implementation of an enterprise-wide VOIP telephone system for advanced features, increased calling capacity, and cost saving (including installation of 13,500 phone handsets).
- - Managed the program for modernization of several key business applications for business enablement and advanced functional features:
- O Modernization of several key business/supply chain applications for online procurement and fulfillment, auto-sourcing of pre-contracted products and services, food service production, warehouse/inventory management, HR, Payroll, and Finance.
- O Implementation of a new budgeting/financial planning system, $850k project.
- O Deployment of a $1 million enterprise document imaging and workflow automation solution.
- O Implementation of a data warehouse and performance management solution.
- O Mainframe system hardware and software upgrade that reduced support cost by $250k.
- O Overhaul of the data center storage platforms (SANs) to aggregate storage and reduce annual cost of $300K.
- O Virtualization of datacenter servers to achieve a (12:1 ratio) and $100k annual saving.
- O Enterprise-wide telecommunications audit that resulted in $500k annual saving. XO telecom communications
- O Elimination of duplicate software and assisted in renegotiation of contracts to achieve $1 million in annual savings.
- O Elimination of managed IT services contract, $1.5 million.
Senior Technical Analyst
FedEx Corporation
04.2002 - 10.2004
- Implemented IT projects, managed change control, developed business cases, and handled deployment and maintenance. Ensured processes, procedures, training and support were in place. Collaborated with business and technical partners across FedEx to ensure appropriate knowledge and skills were maximized. Performed business and technical initiatives, review technology, business proposals and roadmaps, assist in contract negotiations. Established automated systems/processes to manage, mitigate, and report on risks.
- Managed internal cross-functional project teams and consultants to achieve program success within FedEx Services.
- PERFORMANCE HIGHLIGHTS AND RESULTS:
- - Conducted research on Microsoft Active Directory to evaluate its integration potential.
- - Led IT Services Support for Ship and Get, ensuring efficient operational processes.
- - Integrated Dell services (hardware and software purchases) into corporation, enhancing competitive bidding process.
- - Executed campus wireless deployment at WTC to improve connectivity.
Business Technical Analyst
FedEx Corporation
03.1997 - 04.2002
- Established corporate technology standards, managed vendors, and coordinated critical corporate initiatives by gathering business requirements and developing process flow for innovative technologies.
- - Recommend and establish corporate technology standards for Corporation
- - Managed critical projects utilizing cross-functional teams, matrix reports, and consultants.
- - Developed request for proposal documents to solicit vendor bids.
- - Created comprehensive business cases to justify project funding and direction.
- - RFP development
- - Developed RFPs and negotiated pricing for technology vendors including Dell, HP, IBM, and Microsoft throughout the lifecycle.
- - Collaborated with Legal and Strategic Sourcing as a technical expert to ensure compliance and alignment with business needs.
- - Managed the selection process for vendors to meet current and future business requirements.
- - Reviewed vendor technology roadmaps to align with corporate objectives.
- PERFORMANCE HIGHLIGHTS AND RESULTS:
- - Recommended Email Transition from Yahoo email to Exchange
- - Led 3270 Application Provider Recommendation and Deployment from WRQ to IBM
- - Led cellular wireless selection and deployment
Education
Master of Science - Project Management
Colorado Technical University
Colorado Springs, Colorado06-2002
Bachelor of Science - Telecommunications/Finance
Christian Brothers University
Memphis, Tennessee05-1996
Skills
- Project leadership
- Executive communication
- Financial & Statistical Modeling
- Critical thinking
- Analytical thinking
- Problem-solving
- Presentations and public speaking
- Client engagement
- Negotiation
- Cross-functional coordination
- Process optimization
- Strategic planning
- Market analysis
- Initiative leadership
- Process improvement
- Technical problem-solving
- Relationship development
Certification
- Professional Training
- ITIL 2011
- IT Contract Negotiation, Harvard University, 2007
- Professional Certifications
- Project Management Certification (PMP), 2002
- Microsoft Certified System Engineer (MCSE) 1999
- Six Sigma Green Belt 2008
Cover Letter
- Barbra Grantham
- 936 Rocky Point
- Cordova, TN 38018
- Bagrantham@yahoo.com
- 901-338-2006
- June 10, 2026
- Dear Hiring Manager
- I am excited to express my interest in the position supporting Business Strategy Advisor. With over 15 years of experience leading major corporate initiatives, driving cross-functional collaboration, and delivering strategic solutions that align with executive-level priorities, I am confident in my ability to contribute meaningfully to your team.
- Throughout my career, I have led complex, high-visibility projects that required balancing strategic vision with hands-on execution. My background in customer service, revenue operations, and analytical business environments has equipped me with a deep understanding of how to translate business needs into actionable project plans. I have consistently partnered with cross-functional teams to prioritize initiatives, streamline processes, and ensure clear communication across all levels of the organization.
- A core strength I have is my ability to analyze business processes and leverage technical capabilities to recommend both strategic and tactical solutions. I have extensive experience with financial and statistical modeling utilizing advanced analytical techniques that support data-driven decision-making. Whether representing executive leadership in meetings, presenting complex information to diverse audiences, or acting independently on behalf of a department, I bring professionalism, clarity, and a strong sense of ownership.
- I would welcome the opportunity to discuss how my experience and skill set align with your needs. Thank you for your time and consideration. I look forward to the possibility of contributing to your team.
- Sincerely
Timeline
Strategy Planning Advisor
FedEx Corporation
06.2025 - Current
Manager Revenue Analytics
FedEx Corporation
06.2024 - 06.2025
Manager Invoicing Services
FedEx Corporation
03.2020 - 04.2024
Manager Duty & Tax and Government
FedEx Corporation
06.2017 - 03.2020
Program Management Advisor
FedEx Corporation
05.2011 - 06.2017
Manager, IT Business Support Services
Memphis Board of Education
11.2004 - 05.2011
Senior Technical Analyst
FedEx Corporation
04.2002 - 10.2004
Business Technical Analyst
FedEx Corporation
03.1997 - 04.2002
Bachelor of Science - Telecommunications/Finance
Christian Brothers University
Master of Science - Project Management
Colorado Technical University