Barbra Riley
Decatur,GA
Summary
With a proven track record at Marta, I excel in ensuring passenger safety and providing top-notch customer service. My expertise in transportation information and adeptness in problem-solving are complemented by a strong ability to communicate effectively and collaborate with teams. I am recognized for mentoring new drivers and significantly improving customer satisfaction through dedicated service.
40+ years experience in Bus Transportation. Customer Service.,
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Experience in Bus Communication-Dispatching and computer programs.
Overview
17
17
years of professional experience
Work History
Front Desk Greeter-Volunteer
Open Hand
11.2024 - Current
- Assisted guests with inquiries and provided accurate information about company.
- Greet guest and assist management.
- Assist customer service with duties when needed.
- Answer phone and direct calls.
Professional Bus Operator-Retired
Marta
09.2007 - 05.2023
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
- Transported passengers safely along prescribed routes according to tight schedules.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted new drivers in acclimating to their roles through mentorship and hands-on training sessions.
- Improved customer satisfaction by providing safe and timely transportation to passengers.
Education
Certificate - Administrative Secretary
Sawyer Business College
Milwaukee, WI01-1977
High School Diploma -
West Division HS
Milwaukee, WI06-1975
Skills
- Oral and written communications
- File management
- Conflict and issue documentation
- Record preparation
- Report generation
- Transportation information
- Service dispatching
- Teamwork and collaboration
- Problem-solving
- Team collaboration
Timeline
Front Desk Greeter-Volunteer
Open Hand
11.2024 - Current
Professional Bus Operator-Retired
Marta
09.2007 - 05.2023
Certificate - Administrative Secretary
Sawyer Business College
High School Diploma -
West Division HS
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