Bardochy Brezil
Chicago,IL
Summary
Operations and IT professional with experience supporting payroll processes, accounts payable activities, enterprise systems, and documentation management in large-scale environments. Skilled in maintaining accurate records, coordinating operational workflows, and supporting business processes requiring attention to detail, accuracy, and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transit Operations Associate
WeDriveU
Niles, IL
11.2023 - Current
- Executed established procedures and guidelines to ensure accurate task completion
- Conducted routine checks and monitored systems to identify and report issues promptly
- Tracked and managed incidents using internal systems, ensuring accurate documentation and timely resolution.
- Coordinated tasks and managed information to support efficient day-to-day operations
IT Client Service Analyst
John Crane
Morton Grove, IL
12.2018 - 11.2022
- Second in line to provide support to executive members at our downtown office.
- Performed installations, hardware repairs, maintenance, technical assistance, and support on QAD(MFG/Pro) and QAD Prod, Oracle 11g, Solid Edge ST10 for zbook laptops and Z4 desktops Image Master(cimage).
- Managed payroll processes for John Crane division employees, including direct deposits and checks, using Ultimate Software (UltiproN22 version) on a weekly and bi-weekly basis.
- Printed accounts payable checks through QAD (MFG/PRO) for John Crane vendors and suppliers weekly, ensuring timely payments.
- Supported payroll-related operations and maintained accurate records to ensure timely processing and operational consistency.
- Generated quotes from CDW for IT laptops, desktops, docks, and peripherals for three divisions, processing orders via SAP ERP software.
- Managed network administration by creating user groups and accounts, resetting passwords, and ensuring secure access.
- Maintained technical accuracy by keeping current on policies, products, and industry trends.
- Decreased downtime and increased client satisfaction by aggressive resolution of support issues.
- Installed, configured, updated, and maintained all internal software and hardware resources including printers, laptops, and client workstations.
- Managed and resolved IT incidents using enterprise ticketing systems, ensuring timely issue resolution and improved user satisfaction.
IT Helpdesk Intern
Sysmex America
Lincolnshire, IL
07.2018 - 08.2018
- Provided on-site and remote technical support to over 1000 end users, troubleshooting hardware, software, and connectivity issues.
- Maintained documentation for equipment installations and replacements to ensure accurate asset tracking.
- Installed, tested, and configured new workstations, peripheral equipment, and software.
- Assisted users remotely with office applications, enhancing user accessibility and support.
- Resolved and documented over 50+ tickets in a timely manner through ServiceNow.
- Handled problem recognition, research, isolation, and resolution for routine user issues, collaborating with technical personnel on complex problems.
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
- Maintained documentation and asset tracking records to support inventory management and system accountability.
Cyber Security Intern
Horizon Pharma
Lake Forest, IL
07.2017 - 01.2018
- Managed Splunk for monitoring and analyzing data logs to identify security anomalies.
- Monitored security patch levels across servers, workstations, network environments, and anti-virus systems to ensure compliance and security.
- Generated security documentation, including security assessment reports, system security plans, contingency plans, and disaster recovery plans.
- Developed and implemented awareness campaign for cyber security program utilizing diverse marketing tools and strategies.
- Practice phishing exercises with PhishMe simulation tool for Horizon employee awareness.
- Interacted with cyber intelligence analysts conducting threat analysis operations as well as numerous IT professionals performing varying technical roles within the client organization.
Education
Computer Science -
Harry S. Truman College
Chicago07.2017
Network System Administrations -
Devry University
Chicago06.2015
Skills
- Data management
- System monitoring
- Data analysis
- ServiceNow and Cherwell
- Zscaler and Sophos Central
- Tenableio and Splunk (SIEM)
- Oracle 11g
- Microsoft Office Suite
- PC troubleshooting
- Software troubleshooting
- Microsoft Windows 7, 8, and 10
- QAD (MFG/PRO) and Corvu
- Solid Edge ST10
- Pulse and Image Master (CImage)
- Leadership and management
- Administrative support
- Payroll administration
- Supply ordering
- Time management
- Payroll Support
- Administrative Operations
- Invoice Processing
Languages
French
Professional
Creole
Native/ Bilingual
Certification
- CompTIA Security+ (in progress)
Timeline
Transit Operations Associate
WeDriveU
11.2023 - Current
IT Client Service Analyst
John Crane
12.2018 - 11.2022
IT Helpdesk Intern
Sysmex America
07.2018 - 08.2018
Cyber Security Intern
Horizon Pharma
07.2017 - 01.2018
Computer Science -
Harry S. Truman College
Network System Administrations -
Devry University