Monica Truesdale
Charlotte,NC
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Highly-motivated employee with desire to take on new challenges with strong work ethic.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Transit Bus Operator
Transit Management of Charlotte/City of Charlotte
Charlotte, North Carolina
08.2020 - Current
- Provided exceptional customer service by assisting passengers with boarding, fare collection, and route information, enhancing overall rider experience.Operated transit buses safely across designated routes in Charlotte.
- Ensured timely arrivals and departures at scheduled stops.
- Assisted passengers with disabilities in boarding and disembarking.
- Conducted routine pre-trip and post-trip inspections for vehicle safety and maintenance.
- Communicated effectively with dispatch regarding route changes or delays.
- Enforced passenger regulations to maintain a safe riding environment.
- Provided excellent customer service to enhance passenger experience on buses.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred
- Collection fare from passengers
Quality Assurance Senior Operation Administrator/Warehouse Package Handler
FedEx
Charlotte, North Carolina
09.2017 - 03.2021
- Managed administrative tasks to support daily operations and workflow efficiency.
- Coordinated schedules and meetings for team members and management.
- Maintained accurate records and files using company-specific software systems.
- Assisted in training new staff on procedures and operational protocols.
- Communicated effectively with internal departments to resolve issues promptly.
- Oversaw inventory management processes to ensure adequate supplies.
- Implemented process improvements to enhance office operations and productivity.
- Facilitated collaboration among team members through effective information sharing.
- Provided general administrative support to staff members.
Lab Assistant/ Courier
Caromont Hospital
Gastonia, North Carolina
03.2019 - 10.2019
- Prepared laboratory samples for testing and analysis following strict protocols.
- Maintained laboratory equipment, ensuring proper functionality and cleanliness.
- Assisted in conducting experiments, recording data accurately for review.
- Collaborated with medical staff to facilitate timely sample processing and results.
- Ensured compliance with health regulations during all laboratory activities.
- Documented test results in electronic systems for efficient record-keeping.
- Prepared samples for analysis by following standard laboratory procedures.
- Ensured that laboratory procedures are followed correctly at all times.
- Obtained samples for testing following standard protocols.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Documented experimental procedures accurately in logbooks or electronic databases.
- Isolated, identified and prepared specimens for examination.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Implemented lab procedures to prevent errors and protect staff.
- Consulted with technicians and researchers to analyze atypical results.
- Monitored environmental conditions within the laboratory to ensure compliance with regulations.
- Prepared specimens and forms for transport to outside laboratories.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
School Security Guard
CMS AT ROCKY RIVER HIGH SCHOOL
Charlotte, North Carolina
02.2004 - 05.2017
- Monitored school premises to ensure student and staff safety throughout the day.
- Responded to safety incidents, providing immediate assistance and guidance.
- Conducted regular patrols of school grounds to deter potential security threats.
- Collaborated with local law enforcement during emergency situations and drills.
- Assisted in developing and implementing security policies for school events.
- Educated students on safety protocols and emergency procedures when necessary.
- Maintained surveillance equipment, ensuring operational readiness at all times.
- Documented security incidents and maintained accurate records for review.
- Assisted in maintaining order during student assemblies, sporting events, and other school activities.
- Conducted regular patrols of the campus to ensure safety of students and staff.
- Monitored video surveillance systems throughout the day for suspicious activity.
- Coordinated with faculty members regarding potential safety hazards within classrooms or hallways.
- Ensured that all visitors had proper authorization before entering the premises.
Senior Detention Officer
Mecklenburg County Sheriff's Office
Charlotte, North Carolina
08.1996 - 03.2004
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks in detention areas to maintain safety.
- Managed inmate intake and release processes following established protocols.
- Maintained accurate records of inmate behavior and incident reports daily.
- Trained new officers on safety protocols and operational procedures efficiently.
- Mediated conflicts between inmates to promote a peaceful environment.
- Documented inmates complaints about living conditions and rights; logged all changes that was made from KKC and Charlotte Fire Departments at Jail Central.
- Assisted Human Resources with potential new hires process.
- Trained new hires with report writing procedures.
Education
Cybersecurity -
University of North Carolina At Charlotte
Charlotte, NC 07.2024 - 03.2025
Skills
- Vehicle operation
- Route navigation
- Fare collection
- Safety inspections
- Customer service
- Time management
- Emergency response
- Conflict resolution
- Team collaboration
- Effective communication
- Attention to detail
- Incident reporting
- Regulatory compliance
- Training new employees
- Network security
- Vulnerability assessment
- Data management
- Problem solving
- Security awareness training
- Privacy protection
- Penetration testing
- Data encryption
- Identity management
- Ethical hacking
- Security auditing
- Cryptography
Certification
- Cybersecurity-University of North Carolina at Charlotte- April 2025
- Class A with Tanker-Transatech- September 2019
- Forklift- Gaston Community College- June 2017
- A.A.S. Business Administration- ECPI- attended-2005-2007
Timeline
Cybersecurity -
University of North Carolina At Charlotte
07.2024 - 03.2025
Transit Bus Operator
Transit Management of Charlotte/City of Charlotte
08.2020 - Current
Lab Assistant/ Courier
Caromont Hospital
03.2019 - 10.2019
Quality Assurance Senior Operation Administrator/Warehouse Package Handler
FedEx
09.2017 - 03.2021
School Security Guard
CMS AT ROCKY RIVER HIGH SCHOOL
02.2004 - 05.2017
Senior Detention Officer
Mecklenburg County Sheriff's Office
08.1996 - 03.2004