Barenda Barnett
Summary
Experienced retail manager skilled in leading teams and improving store performance through efficient inventory management, outstanding customer service, and thorough staff training. Known for promoting teamwork and adjusting to changing demands to achieve significant outcomes. Dependable with a strategic approach to problem-solving, dedicated to achieving success in a fast-paced retail setting.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Aramark – San Antonio Spurs
02.2025 - Current
- Manage in-venue retail operations and staff during NBA games and special events, ensuring smooth sales flow and exceptional fan experiences.
- Lead merchandising strategy, floor planning, and real-time issue resolution during live events.
- Coordinate with logistics and warehouse teams to ensure accurate stock levels and timely replenishment.
Visual Merch/Shipping Manager
WH Smith North America
02.2024 - 02.2025
- Oversaw all shipping and receiving across U.S. and Canadian retail locations.
- Improved warehouse efficiency by implementing new workflows, reducing delays and loss.
- Maintained 98%+ inventory accuracy through detailed cycle counts and WMS oversight.
- Collaborated with cross-functional teams to ensure alignment on merchandising initiatives and campaigns.
- Trained and mentored junior staff in effective merchandising practices and brand standards.
Retail General Manager
Rank and Rally / Levy – T-Mobile Arena
10.2023 - 01.2024
- Directed multi-venue merchandise operations for top-tier artists such as Usher and Bruno Mars.
- Managed 65+ team members, ensuring seamless setup, execution, and teardown of consignment retail at high-traffic events.
- Controlled product transport, inventory tracking, and reconciliation with vendor partners.
- Evaluated operational procedures regularly, driving continuous improvement across all departments.
- Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
General Manager – Retail Operations
Fanatics – University of Oklahoma
06.2020 - 10.2023
- Led all aspects of daily retail, event sales, and staffing across university sports venues.
- Developed team leaders, optimized schedules, and implemented sales strategies to improve margins.
- Used P&L analysis to cut costs and increase profitability year over year.
- Directed operational strategy to enhance efficiency across merchandise management and fulfillment processes.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant General Manager – Retail Operations
Fanatics
03.2018 - 06.2020
- Supported retail operations across 10+ stores and major sporting venues.
- Instrumental in the successful launch of a $2M flagship store.
- Contributed to a 50% revenue increase through merchandising and operational improvements.
- Implemented training programs to develop staff capabilities and improve team performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
Assistant General Manager – Retail Operations
OKC Thunder – Legends Hospitality
02.2017 - 03.2018
- Increased game day sales by 50% through merchandising updates and staff training.
- Elevated national sales ranking from 29th to 4th across NBA arenas.
- Developed training programs to improve staff performance and customer engagement.
- Mentored junior staff, promoting professional development and team cohesion.
- Motivated, trained, and disciplined employees to maximize performance.
Warehouse Manager
OKC Thunder – Legends Hospitality
01.2016 - 02.2017
- Directed warehouse operations including receiving, inventory distribution, and hot market product launches.
- Maintained accurate, high-volume merchandise flow valued over $1M.
Store Manager
Oklahoma City Thunder(Game Day Entertainment)
06.2013 - 01.2016
- Supervised store staff and daily operations during NBA events.
- Executed game-day marketing and promotions to drive sales and fan engagement.
- Enhanced customer experience by addressing concerns promptly and effectively resolving issues.
- Maintained high standards of visual merchandising to align with brand guidelines and attract customers.
Education
Associate of Applied Science - Paralegal Studies
Rose State College
Oklahoma City, OK05-2017
Skills
- Multi-Unit & Venue Operations
- Inventory Management & WMS
- Consignment & Event Retail
- Vendor & Client Relations
- Staff Development & Training
- E-commerce & Shopify
- P&L & Budget Oversight
- High-Volume Fulfillment
- Microsoft Office & POS Systems
- Microsoft Office Suite
- Shopify
- NCR POS
- Inventory Management Systems (WMS)
- Kronos
- Salesforce
Timeline
Retail Supervisor
Aramark – San Antonio Spurs
02.2025 - Current
Visual Merch/Shipping Manager
WH Smith North America
02.2024 - 02.2025
Retail General Manager
Rank and Rally / Levy – T-Mobile Arena
10.2023 - 01.2024
General Manager – Retail Operations
Fanatics – University of Oklahoma
06.2020 - 10.2023
Assistant General Manager – Retail Operations
Fanatics
03.2018 - 06.2020
Assistant General Manager – Retail Operations
OKC Thunder – Legends Hospitality
02.2017 - 03.2018
Warehouse Manager
OKC Thunder – Legends Hospitality
01.2016 - 02.2017
Store Manager
Oklahoma City Thunder(Game Day Entertainment)
06.2013 - 01.2016
Associate of Applied Science - Paralegal Studies
Rose State College
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