Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bari Hawkins

Dover,NC

Summary

Dynamic Medical Front Office Receptionist with extensive experience at Coastal Eye Clinic, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. Recognized for streamlining appointment management, contributing to a welcoming environment, and fostering strong patient relations.

Experienced medical administrative professional prepared to excel in this role. Proven track record in managing front office operations, scheduling, and patient interaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in electronic health records, appointment setting, and customer service. Friendly and organized, able to maintain calm and efficient environment.

Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.

Overview

19
19
years of professional experience

Work History

Medical Front Office Receptionist

Coastal Eye Clinic
09.2018 - 07.2025
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Completed clerical duties and tasks for clinic administration.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
  • Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Shared duties with Front Desk Supervisor. Acted as Front Desk Supervisor when she was out of the office.

Front Desk Receptionist

Southside Eye Care
12.2008 - 12.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.

Front Desk Receptionist

Louisiana Eye & Laser
09.2006 - 10.2008
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Streamlined check-in processes, reducing wait times for guests.
  • Shared supervisor duties

Education

High School Diploma -

Tioga High School
Tioga, LA
07-1992

Skills

  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Appointment management
  • Patient relations
  • HIPAA guidelines
  • Payment collection
  • Front desk operations
  • Reminder calls
  • Electronic medical records
  • Medical terminology
  • Documentation
  • Paperwork coordination
  • Appointment scheduling
  • Inpatient care
  • Telephone etiquette
  • Records management
  • Appointment setting
  • Records maintenance
  • Referral verification
  • Medical records management
  • Account management
  • Insurance claims
  • Co-payment collection

Timeline

Medical Front Office Receptionist

Coastal Eye Clinic
09.2018 - 07.2025

Front Desk Receptionist

Southside Eye Care
12.2008 - 12.2016

Front Desk Receptionist

Louisiana Eye & Laser
09.2006 - 10.2008

High School Diploma -

Tioga High School

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Bari Hawkins