Barjona Bell
Eunice,LA
Summary
I always had a thing for technology that's why I went to school for it. I love learning new things and just becoming a better person for me and for the world around me. I always wanted to do something that would brighten another person's day even if it's just fixing an issue with a computer that took a person days to diagnose. I'm dedicated to my family and I would do anything to keep them happy. During college, I worked at a restaurant also because I found cooking to be a thing I also enjoy. On the other hand, I'm easy going and easy to get along with.
Overview
1
1
year of professional experience
1
1
Certification
Work History
SENIOR TECHNICIAN
NRTC - National Rural Telecommunications Cooperative
Louisiana
09.2022 - Current
- Here we took calls for people & businesses who were experiencing email issues, internet issues, Tv issues, phone issues, computer issues
- We also had to write reports and then submit tickets in multiple ticketing systems including: Service Now, Elations, Ivue direct, ivue connect, iComm V, Intranet, Mac Mobile, Osticket, Zendesk and many others
- In addition, we also had troubleshooting tools such as USIP, Nokia Wifi, Nokia AMS, AOE, Calix Cloud, CMS, Minerva, BBX, Routethis, and Smx to manage customers & business's routers, modems, and onts
- I was working the contract through TekSystems starting June 13th 2022 and i was later hired on full time with NRTC in September 2023 after completing the contract
- We also had to call the on-calls and escalate tickets depending if we resolve the issue or not
- We did this through multiple ticketing systems depending on the ISP's NRTC was partnered with.
TECHNICIAN
TEKsystems
- I worked a contract here as a Internet Technician
- We worked for a call center named "NRTC"
- Here we took calls for people & businesses who were experiencing email issues, internet issues, Tv issues, phone issues, computer issues
- We also had to write reports and then submit tickets in multiple ticketing systems including: Service Now, Elations, Ivue direct, ivue connect, iComm V, Intranet, Mac Mobile, Osticket, Zendesk and many others
- In addition, we also had troubleshooting tools such as USIP, Nokia Wifi, Nokia AMS, AOE, Calix Cloud, CMS, Minerva, BBX, Routethis, and Smx to manage customers & business's routers, modems, and onts
- I was then hired on to NRTC in september of 2022 once the contract was over
- I then worked my way up from Level 1 Technician all the way to Advanced Technician picking up new business's and companies that nrtc is partnered with.
IT FUNDAMENTALS SUMMER TEACHER
LSUE
Ville Platte, LA
- Taught lessons on building a computer, computer hardware, binary, settings up computer workspaces, and basic troubleshooting
- Me and a few of other students were hand picked during college to teach this course to a few high school kids after we got certified
- We also made lesson plans and other cool ways to keep the high school students interested
- At the end of the summer course the students took the certification exam and alot of them got certified also.
Education
Computer Science | Information Technology -
LSUE
09.2023
Skills
- Microsoft Outlook
- Analytical Thinking
- Microsoft Visual Basic
- Cable Pulling
- Friendly and Patient
- Wireless Access Point
- Programming
- JavaScript
- Mathematics
- Install Software
- Help Desk Support
- Help Dean
- Data Recovery
- Data Rec
- Computer Hardware Knowledge
- Cooperative and Persistent
- Technical Support
- EE
- Issue and Resolution Tracking
- Customer Communication and Network Security Measures
- Web Security
- Empathy
- PC Refurbishment
- Voin
- VoIP Applications
- Valid Driver's License
- Computer Networking
- Technical Analysis
- Network Updating
- Computer Troubleshooting
- Computer Configurations
- Installation and Repair
- Hardware Replacement
- Microsoft Office
- Hardware and Software Installation
- Issue Resolution
- C
- Ditha
- Python
Certification
- IT Fundamentals Pro
- Computer Science Associates Degree
- Call Center Specialist
Timeline
SENIOR TECHNICIAN
NRTC - National Rural Telecommunications Cooperative
09.2022 - Current
TECHNICIAN
TEKsystems
IT FUNDAMENTALS SUMMER TEACHER
LSUE
Computer Science | Information Technology -
LSUE
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