Barney Vang
Sacramento,CA
Summary
Personable and dedicated Member Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with Members and team members. Motivated to maintain Member and team member satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Member Service Representative II
SchoolsFirst Federal Credit Union
Sacramento, CA
06.2022 - Current
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional Member service to Members by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Key Employee
Taco Bell
03.2015 - 06.2022
- Follow safety, health and security regulations
- Operate software application for business
- Perform other duties as required by management
- Communicate with peers and customers either in person or via phone
- Take food and drink orders
- Prepare food and drink orders
- Maintain a clean work environment
- Answer questions about menu items and promotions.
Table Games Dealer
Red Hawk Casino
08.2021 - 09.2021
- Learned and dealt for Blackjack tables; such as, 8 deck, double deck, and single deck
- Have knowledge of big bonus payouts and procedures
- Communicates clear and concise information to supervisors
- Provide exceptional customer service to players
- Ability to keep track of player buy-ins.
Associate
Knighted Ventures
08.2019 - 01.2021
- Ensured all players were getting paid correctly
- Followed and practiced procedural payouts to players
- Provided excellent customer service to the players and dealers
- Communicated clear details and information to supervisors
- Kept track of player buy-ins and cash-outs
- Tracked players on VIP table
- Certified to bank Blackjack X, EZ Baccarat, Three Card Poker, VIP EZ Baccarat, and Fortune Pai Gow Poker.
Crew Trainer
McDonald’s
08.2013 - 01.2015
- Ensured the food was properly handled and stored
- Front end cashier/cash handling
- Provided excellent customer service to the customers
- Ensured the area was clean and up to company standards
- Making correct change to customers.
Education
High School Diploma -
Luther Burbank High School, Sacramento
06-2010
Some College (No Degree) - Mathematics
California State University, Sacramento
Skills
- Skillful In Mathematics
- Strong Communication, Critical, and Problem Solving Skills
- Great Time Management
- Bilingual: Hmong/English
- 9 Years Experience Customer Service
- Fast Learner
References
- Jorge Medina, Former Branch Manager, 714-287-7883
- Tre Hill, Branch Supervisor, 925-478-1989
- Sabrina Gomez. Assistant Branch Manger, 916-207-1826
Affiliations
- Building and learning about pc hardware on my free time
- Currently pursuing Comp TIA A+ Certification
Timeline
Member Service Representative II
SchoolsFirst Federal Credit Union
06.2022 - Current
Table Games Dealer
Red Hawk Casino
08.2021 - 09.2021
Associate
Knighted Ventures
08.2019 - 01.2021
Key Employee
Taco Bell
03.2015 - 06.2022
Crew Trainer
McDonald’s
08.2013 - 01.2015
High School Diploma -
Luther Burbank High School, Sacramento
Some College (No Degree) - Mathematics
California State University, Sacramento
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