Baron Nealy
Lansdowne,PA
Summary
Business Systems Consultant and Remote Network Deployment Engineer with hands-on experience supporting SD-WAN, Cisco Meraki, PBX, Wi-Fi, and site infrastructure. Provides remote triage, field team guidance, carrier coordination, and break-fix support during installs, upgrades, migrations, and repairs. Known for clear communication and steady follow-through across deployment and operations work.
Overview
11
11
years of professional experience
Work History
Remote Network Deployment Engineer
US INFOCOMM
08.2021 - Current
- Provided initialization, configuration, installation, and support for Cisco Meraki hardware, SD-WAN networks, hosted and premise-based PBX systems, Wi-Fi, and infrastructure.
- Supplied remote support, escalation triage, and guidance to FSTs and broadband carriers during USIC network installations, upgrades, migrations, and repairs.
- Configured network devices and software during site rollouts.
- Installed hardware, cabling, and connectivity for customer locations.
- Supported escalation, resolution to account management cloud-based issues.
Remote Network Deployment Engineer
PEPBOYS INSIGHT GLOBAL
06.2020 - 03.2021
- Initialization, configuration, installation and support to Cisco Meraki hardware, SD-WAN networks, hosted and premise-based PBX's, WiFi and infrastructure. Provision of remote support, escalation triage and guidance to FST's and Broadband Carriers who are installing, upgrading, migrating or repairing PepBoy networks.
- Support, escalation and resolution to account billing and management.
Technical Lead Audio Conferencing & Collaboration
TATA CONSULTANCY SERVICES COMCAST
09.2017 - 07.2018
- Process forensics and User Story analysis for the purpose of rapid resolution to roadblocks that may impede product role-out to Comcast customer-base.
- Development and implementation of KPI's
- Streamline Large Volume Conference Operator-Assist
- Provision of L1 Support to the platform
- Implement improvements to Remedy and L1 Support
Business Systems Consultant
VIRCON / DIVERSANT WELLS FARGO (REMOTE)
05.2015 - 06.2016
- Remote support to the Wells Fargo Virtual Contact Center (VCC) InContact Platform (cloud solution) in conjunction with Cisco and Avaya premise-based hardware.
- Support to Call Center North-East operations and management of Agent Issue resolution.
- VCC Avaya / Cisco Administration Reporting & Trouble-shooting Process streamlining
- SLA /Vendor Escalation & Management
- Tier I & Tier II Support & QOS Resolution, Fault Isolation, and Vendor Escalation / Management
- Contract Period
Education
Electrical Engineering
Fairleigh Dickinson University
Skills
- Field Service Management Implementation, Trouble Isolation and Resolution
- Management of Internal and Vendor SLA's
- RetailNext Camera and Cloud System Implementations and Trouble-Shooting
- Vendor & Service Desk Management / Escalation Change Management
- NOC Supervisor Level 1, 2, 3 SLA Management - Metrics Reporting
- Mobile Device Management initialization, account management, break-fix, vendor relationships
- SDWAN Configuration, Implementation and Administration
- Site rollout
- Cisco Meraki / CradlePoint , Fortinet, Palo Alto Implementations, Administration & Upgrades
- Business Process Forensics & UI / UX Review
- User Story Analysis and Agile E1 Participation (Sprints)
- 100% Remote Experience Secure Work Environment Slack, Google Suite, Teams
Personal Information
Title: BUSINESS SYSTEMS CONSULTANT
Timeline
Remote Network Deployment Engineer
US INFOCOMM
08.2021 - Current
Remote Network Deployment Engineer
PEPBOYS INSIGHT GLOBAL
06.2020 - 03.2021
Technical Lead Audio Conferencing & Collaboration
TATA CONSULTANCY SERVICES COMCAST
09.2017 - 07.2018
Business Systems Consultant
VIRCON / DIVERSANT WELLS FARGO (REMOTE)
05.2015 - 06.2016
Electrical Engineering
Fairleigh Dickinson University