Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Hicks

Buena Park,CA

Summary

With over 5 years of management and technical experience as a skilled Field Service Engineer, I possess a comprehensive understanding of low voltage standards, troubleshooting, and problem-solving. Throughout my career, I have gained expertise in telecommunications and layer 1 installation. My commitment to delivering the highest level of quality, safety, and customer satisfaction is evident in every service provided. Proficient in low voltage installations, maintenance, troubleshooting, and OSHA safety protocols, I am well-versed in various aspects of telecommunications, data networking, and emerging technologies. My strength lies in collaborating with customers and teammates to develop and implement innovative technical solutions for complex challenges.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Technology Deployment Engineer III

Amazon/ AWS
12.2021 - 07.2024
  • AWS Applications and Higher-Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services
  • The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Bio-metric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals
  • Specifically deployed more ECO (smart cart) system's than any other TDE and I'm considered a SME when it comes to complex scenarios and expected Smart cart performance
  • Provision Router, switches, PDU, and UPS
  • In addition to deploying the most cart's worked with TDPM to write the MCM's/SOP's that would be used to guide all of the other engineer's and tech partners (3Rd party vendors)
  • Worked many JWO (Just Walk-Out) deployments/builds
  • Technical writing SOP/SOW, Safety -PPE, Excellent communications
  • Install NEC Self Check Out POS kiosk and scales
  • Install and calibrate Bizerba scales

Engineering Field Services Lead Technician

Technet Partnership
08.2019 - 12.2021
  • Experience with managing multiple project/tasks simultaneously, Directly assist Tech Launch Engineer with all technical and non-tech functions of Tech Launch process, Delegate Tech-Launch task to JWO Certified Technicians and Non-Certified Techs, Strong Analytical skills and SOP interpretation, Amazon JWO Certified (Carts, Network, Orion Gates, Shelves, SRS), Work with TOC/EOC to support ECO Teams in Amazon Fresh stores (Mendel), Experienced with SIM Ticketing, Coulson, Susan, Carnival, Chime, Quip, TIC, Nemo-Camera Streaming, Store Calibration, Excellent communication and presentation skills, Emerging Technologies. Resulting in a streamlined tech deployment process that cut bring up times by 25%.

Commercial Sales Executive

Bubble Communications
08.2016 - 05.2019
  • Prospect (5) new sales opportunities a week
  • Leverage social media for sales and new funnel growth
  • Develop presentations to identify cost effective phone solutions that decrease MRC by 20%
  • Present ROI to owners to justify hosted PBX solutions vs Premise-based solutions
  • Work with LEC to migrate services to CLEC.

Emerging Technologies Specialist III

ATT
02.2000 - 09.2009
  • Solution Selling IDC/Collocation, and managed services as an overlay to the local account team, Sales Responsibilities: Provide technical recommendation's during sales meetings with local municipalities and school districts, Majority of time is spent at the customer's location consulting, selling, educating and supporting complex voice, data, intern
  • Strong focus on simplifying the tools and systems that make the end user experience painless and possible
  • Most product demonstrations using Power Point and Visio, Formulates responses to RFP, RFI, RFQ concerning complex voice, data IP
  • Developed and maintained long-term relationships with C-level clients in school districts and local municipalities, Identified and qualified customer critical business needs developed sales strategies and negotiated many profitable projects with a 92% success rate, Participated in various incentive programs and contests designed to support achievement of production goals- Sterling Club 2004, Consistently hit and exceeded sales goals by 112%, Built strong client relationships and provided high value-adding services, resulting in a 9% branch market share increase year over year.

DEC Engineer

Common Systems Pacific Bell
01.1998 - 01.2000
  • Pacific Bell- started as Central Office Engineer 2yrs: Responsible for all C.O
  • Upgrades, construction, equipment additions, Cable runs to RR and BDFB
  • Primary roll was to record all equipment add, moves, and changes in CAD R12
  • Work with contractor's as remote support to install infrastructure (racking, equipment, TP600, TP700, ground, power, lighting) all Central Offices
  • Successfully helped engineers overcome installation errors by 20%
  • Collaborated with fellow engineers to identify areas for improvement in deck operations, resulting in increased productivity.

Education

Bachelor of Science in Telecommunications / Network Management -

DeVry University
Pomona, CA
05.1998

Skills

  • MS-Office
  • Document Preparation
  • Telco-Central Office Engineering and OSP
  • Data networking equipment installation
  • Router, Switches, PDU, UPS, AP's
  • Commercial/Residential CCTV installation
  • Low Voltage
  • Structured cable
  • Termination Rj-45, Rj-11, BNC , Jack, label
  • Trouble shooting and testing
  • Trouble Ticket documentation
  • UNIX w/remote support
  • Field Services
  • Structured Cabling

Certification

  • Motorola Sales Professional
  • CCNA - Did not complete but functional with r/support


Timeline

Technology Deployment Engineer III

Amazon/ AWS
12.2021 - 07.2024

Engineering Field Services Lead Technician

Technet Partnership
08.2019 - 12.2021

Commercial Sales Executive

Bubble Communications
08.2016 - 05.2019

Emerging Technologies Specialist III

ATT
02.2000 - 09.2009

DEC Engineer

Common Systems Pacific Bell
01.1998 - 01.2000

Bachelor of Science in Telecommunications / Network Management -

DeVry University

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