Barrett Hudson
Technology Support Specialist I
Independence,MO
Summary
Willing to work with others to resolve any issues within the workplace. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Technology Support Specialist I
Park Hill School District
06.2019 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Worked efficiently to track, log, and complete tickets from end-users.
Technology Support Specialist I
Maryville RII School District
06.2017 - 06.2019
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Operational Supervisor
Worlds of Fun
06.2011 - 11.2016
- Motivated and trained employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Education
Bachelor of Science - Computer Science
Northwest Missouri State University
Maryville, MO 08.2014 - 12.2017
Associate of Business -
Maple Woods Community College
Kansas City, MO 08.2012 - 05.2014
Skills
Technical issues analysis
Software diagnosis
Desktop support
PC component diagnostics
User credential management
Customer service expert
Technical Support
Videoconferencing
Windows 10
Timeline
Technology Support Specialist I
Park Hill School District
06.2019 - Current
Technology Support Specialist I
Maryville RII School District
06.2017 - 06.2019
Bachelor of Science - Computer Science
Northwest Missouri State University
08.2014 - 12.2017
Associate of Business -
Maple Woods Community College
08.2012 - 05.2014
Operational Supervisor
Worlds of Fun
06.2011 - 11.2016