Barrie Morlon
Sarasota,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the building industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative /Order Processing Specialist
Interior Logic Group
11.2009 - Current
- Fostered customer-centric culture within the team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Home Decor Sales Specialist
Loews
04.2007 - 11.2009
- Built strong client relationships through consistent communication and effective .
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Expanded customer base with targeted prospecting and lead generation efforts.
Design Coordinator
Pruett Builders, Inc.
03.2005 - 10.2007
- Worked with new home buyers and created satisfaction through proactive communication and diligent attention to detail in every stage of the design process.
- Served as the primary point of contact for clients during project execution, ensuring their expectations were met while maintaining strong relationships.
Education
Bachelor of Science - Interior Design And Space Planning
Drexel University
Philadelphia, PASkills
- Data Entry
- Appointment Scheduling
- Report Generation
- Product Knowledge
- Professional telephone demeanor
- Problem-solving abilities
- Client Relations
Timeline
Customer Service Representative /Order Processing Specialist
Interior Logic Group
11.2009 - Current
Home Decor Sales Specialist
Loews
04.2007 - 11.2009
Design Coordinator
Pruett Builders, Inc.
03.2005 - 10.2007
Bachelor of Science - Interior Design And Space Planning
Drexel University
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