Casey Milton
Kaufman,TX
Summary
Dynamic Customer Service Representative with extensive experience at Legacy Chevrolet, excelling in conflict resolution and service appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and product knowledge application, resulting in improved service efficiency and client retention. Adept at utilizing dealership management software to streamline operations.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Legacy Chevrolet
Waxahachie, Texas
09.2023 - Current
- Coordinated resolution of customer inquiries via phone, email, and chat support channels, ensuring timely responses.
- Provided product knowledge and service options to enhance customer satisfaction.
- Followed up with customers to confirm service appointments and address concerns, enhancing overall customer experience.
- Scheduled service appointments and coordinated technician availability efficiently.
- Processed service requests using dealership management software daily.
Service Advisor
VANDERGRIFF HYUNDAI
Arlington, TX
12.2020 - 09.2021
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Explained repair services and pricing to customers clearly and effectively.
- Customer Service. Drafted repair orders for customer service requests, submitting warranty claims, back and forth communication and customer follow-up. Facilitated sales transactions, addressing customer needs to enhance overall service experience.
- Coordinated service appointments using dealership scheduling software.
Service Advisor
Clay Cooley Hyundai
Mesquite, TX
01.2020 - 12.2020
- Customer service, Documented repair orders to accurately capture customer issues and service needs, ensuring clarity for service execution, Follow open RO from open time and date to closing, Contacted extended warranty providers to confirm coverage details, facilitating informed customer decisions, Advised customers on repairs and maintenance, Promoted and facilitated sales of essential vehicle maintenance services, enhancing customer vehicle longevity and satisfaction, Complete pricing on MPI's
- Follow open RO from open time and date to closing
- Customer service, Documented repair orders to accurately capture customer issues and service needs, ensuring clarity for service execution
- Complete pricing on MPI's
Service Advisor
BOB STALLINGS HYUNDAI
Dallas, TX
02.2018 - 01.2020
- Resolved customer inquiries and issues, enhancing service satisfaction. Documented service tickets to ensure accurate record-keeping and efficient processing. Calling in Warranty, Closing & booking open Ro's, following customer vehicles through the entire process with follow ups
- Provided detailed explanations of service procedures and pricing to customers.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments and coordinated technician assignments.
Service Advisor/Writer
Clay Cooley Hyundai
Rockwall, TX
10.2018 - 07.2019
- Documented customer concerns for accurate service assessment. Monitored vehicle repairs until completion. Facilitated communication and problem-solving with customers to enhance satisfaction. Scheduled customer service appointments, customer service, outbound & inbound phone calls, Managed processing and finalization of open service requests to ensure timely resolution
- Coordinated with technicians to ensure timely vehicle repairs and services.
- Scheduled service appointments using dealership management software.
- Assisted customers with service inquiries and vehicle maintenance needs.
Assistant Service Manager/ Warranty Clerk
Stadium Auto
Arlington, TX
04.2017 - 01.2018
- Customer Service,Schedule customer cars for service, Transport of Auction cars purchased, Reconciled inventory records, Managed inventory records to ensure accuracy and organized logs for cars off lot, Dispatch, Order parts, Inspection logs, checks to pay POs, Managed customer account reconciliations, Entering completed ROs for internals in accounting, Completed BVA forms and processed warranty claims efficiently, Tracking cars through recon service, Reviewed and resolved internal account discrepancies, Inventory, bill for Detail & wash tickets
- Coordinated service team activities to ensure efficient workflow and timely repairs.
- Managed inventory of parts and supplies for the service department.
- Customer Service,Schedule customer cars for service, Transport of Auction cars purchased, Reconciled inventory records, Managed inventory records to ensure accuracy and organized logs for cars off lot, Dispatch, Order parts, Inspection logs, checks to pay POs, Managed customer account reconciliations, Entering completed ROs for internals in accounting, Completed BVA forms and processed warranty claims efficiently, Tracking cars through recon service, Reviewed and resolved internal account discrepancies, Inventory, bill for Detail & wash tickets
Service Advisor
Sport City Toyota
Dallas, TX
04.2017 - 12.2017
- Customer Service, Monitoring cars as they go through the repair process & update the customer, Procured parts for vehicle repairs to ensure timely service., Schedule future service on the car after initial repair, Educate the customer on findings during the Multi point inspection, Completed repair orders to finalize customer transactions, Submitted warranty claims to facilitate customer reimbursements.
- Coordinated service department operations and workflow efficiency.
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance needs and service options to clients.
Service Advisor
Fenton Hyundai
Mesquite, TX
10.2016 - 04.2017
- Provided exceptional customer service to enhance client satisfaction and retention.
- Assisted customers in understanding vehicle issues and recommending appropriate services.
- Coordinated service appointments to optimize technician workflow and efficiency.
- Customer service, Managed vendor payments to ensure timely processing and maintain supplier relationships, Coordinated vehicle dispatch for customer deliveries, optimizing delivery schedules to enhance customer satisfaction, Conducted internal recon of used car inventory to maintain accurate stock levels and support sales efforts, Documented vehicle conditions for customer service, Managed warranty claims for customer vehicles
Office Manager
Zip Cash
Terrell, TX
02.2013 - 09.2016
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated communication between departments to streamline workflow.
- Oversaw scheduling for meetings, appointments, and travel arrangements.
- Customer service, closing new loans, collections,check audits, title audits,Developed and implemented marketing strategies to enhance product visibility and drive sales. ,Coordinated and optimized work schedules for team members to ensure efficient task coverage., daily & weekly reports, Managed office metrics to assess performance and identify areas for improvement..
Accounting Clerk
Abox Packaging- Accounting
Kaufman, TX
09.2010 - 02.2013
- Compiled aging reports to monitor outstanding customer balances and identify collection priorities. for all open customer accounts, Daily production reports to the president of the company and production manager. Addressed customer service account issues for Nestlé Tollhouse. Receive in checks from customers every morning. Do daily deposits through smart deposit. Reviewed new customer applications to establish credit limits and mitigate financial risk. Issue all invoices and credit memos.
- Processed accounts payable invoices for timely vendor payments.
- Maintained accurate financial records using accounting software.
- Reconciled bank statements to ensure account accuracy.
Link - Office Manager
State Sales
Dallas, TX
01.2009 - 06.2010
- Processed 1099 payroll for independent contractors, ensuring timely and accurate compensation., Managed full-time employee payroll and new hire paperwork to facilitate smooth onboarding., Prepared bid bonds to secure project proposals, contributing to successful project acquisition., Processed all customer RFQs.
- Managed full-time employee payroll and new hire paperwork to facilitate smooth onboarding.
- Prepared bid bonds to secure project proposals, contributing to successful project acquisition.
- Processed all customer RFQs.
Account specialist
Airbase Services
Arlington, TX
06.2006 - 01.2009
- Customer Service, Managing Customer accounts, ILS Coordinator, Compiled daily reports on open orders to track order status and support timely fulfillment, Entering Purchase Orders from the Airlines, Create Packing slips, Create Customer accounts, Support program Manager, Scheduling of ship sets for Airlines, Coordinate with Buyers, Ensure material orders, Daily Status Reports, Mel Spreadsheets for US Airways, Developed travelers for production to guide assembly and ensure accuracy. for production, Issue Customer Pricing Quotes, Maintained delivery schedules for all shipped orders to ensure on-time arrival and customer satisfaction, Issue pricing to VP on all shipping Notices, Compiled shortage lists to identify missing materials and communicated with procurement for timely resolution..
- Managed client accounts and ensured accurate billing processes.
- Provided support for product inquiries and service issues to clients.
- Collaborated with cross-functional teams to enhance customer service strategies.
HR Analyst
RJR Insurance
Fort Worth, TX
08.2005 - 06.2006
- Maintain Employee Files, Payroll, Conduct Training Classes, Assistant to Call Center Director, Compiled daily production reports to analyze workflow and output trends, Pulling appointments and mapping, Interviewing, Hiring and Terminations, Conducting Human Factors Training Classes, Processed new hire paperwork for onboarding, Updated employee files to maintain accurate records, Prepared write-ups and issued verbal warnings to address policy violations and ensure compliance, Conducted employment verifications to validate candidate backgrounds and support hiring decisions.
- Analyzed employee data to identify trends and support HR decision-making.
- Developed and implemented HR policies to enhance workplace compliance and culture.
- Conducted recruitment efforts, including screening resumes and interviewing candidates.
Branch Manager
Security Finance
Terrell, TX
07.2000 - 05.2005
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Trained and supervised staff to enhance team performance and efficiency.
- Developed branch policies to align with corporate goals and regulatory standards.
- Customer Service, Inbound and Outbound calls, Maintained monthly and daily objectives to ensure team alignment and performance tracking, Approve or deny all Loan applications, Closing Loans, Tax Preparations, Managing 4 or more employees, Conducted field collections to recover outstanding debts, enhancing cash flow and reducing delinquency rates, Prepared aging reports to track outstanding invoices, facilitating timely follow-up and improved collection efforts, Collateral Reviews, Processed charge offs to manage uncollectible accounts, Balanced bank book to ensure accurate financial tracking and employee drawers, Assigned customer accounts to employees for quarterly management.
Assistant Manger
Justice Finance
Terrell, TX
02.1998 - 07.2000
- Managed daily operations to ensure smooth financial transactions and customer service.
- Trained and mentored team members on company policies and procedures.
- Developed schedules to optimize staff coverage during peak hours.
- Customer Service, Inbound and Outbound calls, Tax Preparations, Sales, Taking Loan applications, Closing Loans, Collections, Renewals, Conducted field assessments to gather and analyze data for informed decision-making., Compiled daily reports to monitor key metrics and provide insights on team performance..
Education
High school or equivalent - Basic
Mesquite High
Mesquite, TXSkills
- Customer Service
- Automotive Service
- Outbound Sales
- Order Entry
- Production Management
- Skills
- Microsoft Excel iMac Keynote Customer Service
- Microsoft Word iMac Pages Communications
- Power Point Accounting Problem Solving
- Microsoft Outlook Ten Key by touch Initiative
- IWorks 50 Wpm Motivation
- ILife PDF Pen Pro Management
- IMac Numbers 15,000 Data
- Customer relationship management
- Dealership management software
- Service appointment scheduling
- Warranty claims processing
- Product knowledge application
- Vehicle inspection
- Conflict resolution
- Sales facilitation
- Technical communication
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Adaptability
- Multitasking and organization
- Strategic sales
- Customer relations
- CRM software
- Report preparation
- Retail sales customer service
- In-store support
- Data entry
- Spreadsheets
- Computer proficiency
- Report creation
- Recordkeeping strengths
- Dispute resolution
- System implementation
- Account management
- Tactful and diplomatic
- Reading comprehension
- Retail marketing
- Route management
- Call center procedures
- Prioritization
- Verbal and written communication
- Multi-line telephone operations
- Adaptability and flexibility
- Business development
- Refunds processing
- Delivery scheduling
- Scheduling
- Refund management
- Training development aptitude
- Office equipment proficiency
- Call center experience
- De-escalation techniques
- Shipping and receiving
- Clerical support
- Payment processing
- Credit adjustments
- Product knowledge
- Task prioritization
- Merchandise upselling
- Administrative support
- Report generation
- Information security
- Relationship building
- Sales expertise
- Exchange coordination
- Appointment scheduling
- Call center operations
- Client relations
- Stock management
- Hospitality and accommodation
- Email management
- Microsoft Office Suite
- Negotiation strategies
- Money handling
- Project management
- Research
- Multi-task management
- Typing proficiency
- 10-key
- Quality control
- Document control
- Technical support
- Problem-solving
- Record preparation
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Legacy Chevrolet
09.2023 - Current
Service Advisor
VANDERGRIFF HYUNDAI
12.2020 - 09.2021
Service Advisor
Clay Cooley Hyundai
01.2020 - 12.2020
Service Advisor/Writer
Clay Cooley Hyundai
10.2018 - 07.2019
Service Advisor
BOB STALLINGS HYUNDAI
02.2018 - 01.2020
Assistant Service Manager/ Warranty Clerk
Stadium Auto
04.2017 - 01.2018
Service Advisor
Sport City Toyota
04.2017 - 12.2017
Service Advisor
Fenton Hyundai
10.2016 - 04.2017
Office Manager
Zip Cash
02.2013 - 09.2016
Accounting Clerk
Abox Packaging- Accounting
09.2010 - 02.2013
Link - Office Manager
State Sales
01.2009 - 06.2010
Account specialist
Airbase Services
06.2006 - 01.2009
HR Analyst
RJR Insurance
08.2005 - 06.2006
Branch Manager
Security Finance
07.2000 - 05.2005
Assistant Manger
Justice Finance
02.1998 - 07.2000
High school or equivalent - Basic
Mesquite High