Barrington Barnett
Windsor,CT
Summary
I have over 25 years work experience in a diverse number of industries, from distribution, where I gained valuable knowledge of logistics to computer repairs which honed my troubleshooting and repair skills, to lottery and gaming. I am a hard-working field service professional with technical know-how and experience to independently handle wide-ranging customer concerns. I can manage high volumes of work with efficient and organized mindset combined with good troubleshooting and maintenance abilities.
Overview
13
13
years of professional experience
Work History
Field Service Technician (Gaming)
IGT Foreign Holdings
06.2018 - 02.2023
- Responsible for increase in VLT deployment from four (4) outlets with twenty-three (23) units to twenty six (26) outlets with one hundred and seventy one (171) units within one year, despite significant delays due to BG LC's due diligence process
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Field Service Technician (Lottery)
IGT Foreign Holdings
03.2010 - 06.2018
- Directly responsible for the maintenance of lottery terminals, GPRS connectivity, social space gaming visuals, peripherals, consumables and Point of Sale distribution, customer care and training functions
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Some College (No Degree) - Computer Networking And Telecommunications
HEART/NVTI
St. Andrew, JamaicaIGT certification in Video Lottery Terminals (VLTs) -
IGT On The Job Training
Lima, Peru01.2016
Skills
- ANALYTIC AND CRITICAL THINKING
- TIME MANAGEMENT
- FOCUS ON SOLUTIONS RATHER THAN PROBLEMS
- EQUIPMENT INSPECTION
- FAULT DIAGNOSIS
- EQUIPMENT INSTALLATION
- PREVENTATIVE MAINTENANCE
- CUSTOMER SERVICE
Timeline
Field Service Technician (Gaming)
IGT Foreign Holdings
06.2018 - 02.2023
Field Service Technician (Lottery)
IGT Foreign Holdings
03.2010 - 06.2018
Some College (No Degree) - Computer Networking And Telecommunications
HEART/NVTI
IGT certification in Video Lottery Terminals (VLTs) -
IGT On The Job Training
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