Fatima Barrios
Livonia,MI
Summary
Experienced and knowledgeable guest service representative with a proven track record in busy retail settings. Prioritizing the delivery of exemplary service to ensure customer satisfaction, driven and dedicated. Consistently meeting performance objectives and providing support to team members, skilled multi-tasker. Results-driven approach enables effective management of concerns and conflict resolution, maximizing customer satisfaction. Strong background in customer relations and communication, well-equipped to deliver exceptional support for all customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Advocate Style
Target store
10.2023 - 11.2023
- Floor person
- Register
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Sales Associate
Kohl's store
09.2021 - 08.2023
- Register
- Department/floor person
- Customer service
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Internship
Rush Hospital
03.2023 - 04.2023
- Acquired knowledge regarding hospital settings
- Hiring Process
- Safety
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor Of Science - Forensic Science
Madonna University
Livonia, MIBachelor Of Science - Criminal Justice
Madonna
Livonia, MIAssociate of Science - Natural Sciences
Malcolm X College
Chicago, IL05.2022
High School Diploma -
Taft High School
Chicago, IL06.2020
Skills
- Video Camera Operation
- Video Lighting Setup
- Efficient Organization
- Mentoring Young Learners
- Analytical Problem Solving
- Team Leadership Skills
- Customer Support Expertise
- Customer Service Excellence
- Adaptability to High-Stress Environments
- Empathetic Understanding
- Effective Communication
Volunteer Experience
- Volunteer, St. John Bosco, Chicago, IL, 01/01/19, 01/31/19, Fed the homeless
- Volunteer, St. John Bosco, Chicago, IL, 09/01/18, 05/31/19, Assisted children with learning first holy communion
References
Available upon request
Contact
Livonia, MI 48154
Languages
Spanish
Native or Bilingual
Education
Chicago, IL,Chicago, IL,Livonia, MI
Activities
JROTC at Taft High School, Chicago, IL, 3rd class Petty Officer, 09/01/16, 06/01/20, Squad leader for Courage company, 09/01/19, 06/01/20
Certification
- Crime Scene Practice
- Crime Laboratory Technician
Timeline
Guest Advocate Style
Target store
10.2023 - 11.2023
Internship
Rush Hospital
03.2023 - 04.2023
Sales Associate
Kohl's store
09.2021 - 08.2023
Associate of Science - Natural Sciences
Malcolm X College
Bachelor Of Science - Forensic Science
Madonna University
Bachelor Of Science - Criminal Justice
Madonna
High School Diploma -
Taft High School
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