Fatima Barrios
Livonia,MI
Summary
Experienced and knowledgeable guest service representative with a proven track record in busy retail settings. Driven and dedicated, prioritizing delivering exemplary service to ensure customer satisfaction. Skilled multi-tasker consistently meeting performance objectives and providing support to team members. Results-driven approach enables effective management of concerns and conflict resolution, maximizing customer satisfaction. Strong background in customer relations and communication, well-equipped to deliver exceptional support for all customer needs.
Overview
6
6
years of professional experience
Work History
Guest Advocate Style
Target store
10.2023 - Current
- Floor person
- Register
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Sales Associate
Kohl's store
09.2021 - 08.2023
- Register
- Department/floor person
- Customer service
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Internship
Rush Hospital
03.2023 - 04.2023
- Acquired knowledge regarding hospital settings
- Hiring Process
- Safety
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Apprentice
After School Matters Film Production
02.2019 - 04.2019
- Operate video camera
- Learned how to light video scenes
- Demonstrated knowledge of video lighting and camera skills at a culminating showcase
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Enhanced practical skills by assisting experienced professionals in various tasks.
Education
Master of Science - Forensic Science and Criminal Justice
Madonna University
Livonia, MI05.2026
Associate of Science - Natural Sciences
Malcolm X College
Chicago, IL05.2022
High School Diploma -
Taft High School
Chicago, IL06.2020
Skills
Operate a video camera
- Set-up video lighting equipment
- Organizing
- Teaching Youth
- Problem Solving & Math
- Leadership Kills
- Customer Service Experience
- Guest Relations
- Stress Tolerance
- Strong empathy
- Exceptional communication
Activities
JROTC at Taft High School, Chicago, IL, 3rd class Petty Officer, 09/01/16, 06/01/20, Squad leader for Courage company, 09/01/19, 06/01/20
Volunteer Experience
- Volunteer, St. John Bosco, Chicago, IL, 01/01/19, 01/31/19, Fed the homeless
- Volunteer, St. John Bosco, Chicago, IL, 09/01/18, 05/31/19, Assisted children with learning first holy communion
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate Style
Target store
10.2023 - Current
Internship
Rush Hospital
03.2023 - 04.2023
Sales Associate
Kohl's store
09.2021 - 08.2023
Apprentice
After School Matters Film Production
02.2019 - 04.2019
Master of Science - Forensic Science and Criminal Justice
Madonna University
Associate of Science - Natural Sciences
Malcolm X College
High School Diploma -
Taft High School
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