Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barrisha Stephens

Meridian,MS

Summary

Dynamic Leave of Absence Coordinator at Sedgwick Claims Management, skilled in regulatory compliance and customer service. Proven ability to enhance employee satisfaction through effective case management and support. Adept at utilizing health information systems to streamline processes, ensuring accuracy and efficiency in documentation and recordkeeping.

Overview

12
12
years of professional experience

Work History

Leave of Absence Coordinator

Sedgwick Claims Management
Memphis, TN
05.2023 - Current
  • Manage employees' leave requests.
  • Ensure the compliance of FMLA laws.
  • Provider support for employees.
  • Processing FMLA cases.
  • Ensure customer satisfaction through professional, efficient interactions.

Customer Service Representative

Sedgwick Claims Management
Memphis, TN
05.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered inbound calls to facilitate customer service.

Direct Care Worker

East Mississippi State Hospital
Meridian, MS
09.2013 - 04.2023
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Assisted with client personal care needs to foster independence and well-being.
  • Monitored health and well-being of clients and reported significant health changes.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided emotional support to clients experiencing difficult life transitions or crises.

General Labor Worker

Tyson Foods
Forest, MS
06.2016 - 09.2019
  • Followed safety protocols when operating machinery and equipment.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Maintained cleanliness and organization in work areas to ensure safety and efficiency.

Education

Associate of Science - Health Information Management

Herzing University
Dearborn, MI
12-2025

Certificate - Certified Nursing Assistance

Meridian Community College
Meridian, MS
06-2009

High School Diploma -

Meridian High School
Meridian, MS
05-2009

Skills

  • Health information systems
  • Electronic records management
  • Data analysis
  • Patient care coordination
  • Regulatory compliance
  • Customer service
  • Communication skills
  • Team collaboration
  • Compliance monitoring
  • Documentation and recordkeeping

Timeline

Leave of Absence Coordinator

Sedgwick Claims Management
05.2023 - Current

Customer Service Representative

Sedgwick Claims Management
05.2023 - Current

General Labor Worker

Tyson Foods
06.2016 - 09.2019

Direct Care Worker

East Mississippi State Hospital
09.2013 - 04.2023

Associate of Science - Health Information Management

Herzing University

Certificate - Certified Nursing Assistance

Meridian Community College

High School Diploma -

Meridian High School
Barrisha Stephens