Barrisha Stephens
Meridian,MS
Summary
Dynamic Leave of Absence Coordinator at Sedgwick Claims Management, skilled in regulatory compliance and customer service. Proven ability to enhance employee satisfaction through effective case management and support. Adept at utilizing health information systems to streamline processes, ensuring accuracy and efficiency in documentation and recordkeeping.
Overview
12
12
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick Claims Management
Memphis, TN
05.2023 - Current
- Manage employees' leave requests.
- Ensure the compliance of FMLA laws.
- Provider support for employees.
- Processing FMLA cases.
- Ensure customer satisfaction through professional, efficient interactions.
Customer Service Representative
Sedgwick Claims Management
Memphis, TN
05.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls to facilitate customer service.
Direct Care Worker
East Mississippi State Hospital
Meridian, MS
09.2013 - 04.2023
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Assisted with client personal care needs to foster independence and well-being.
- Monitored health and well-being of clients and reported significant health changes.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Helped clients get in and out of beds and wheelchairs.
- Provided emotional support to clients experiencing difficult life transitions or crises.
General Labor Worker
Tyson Foods
Forest, MS
06.2016 - 09.2019
- Followed safety protocols when operating machinery and equipment.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Maintained cleanliness and organization in work areas to ensure safety and efficiency.
Education
Associate of Science - Health Information Management
Herzing University
Dearborn, MI12-2025
Certificate - Certified Nursing Assistance
Meridian Community College
Meridian, MS06-2009
High School Diploma -
Meridian High School
Meridian, MS05-2009
Skills
- Health information systems
- Electronic records management
- Data analysis
- Patient care coordination
- Regulatory compliance
- Customer service
- Communication skills
- Team collaboration
- Compliance monitoring
- Documentation and recordkeeping
Timeline
Leave of Absence Coordinator
Sedgwick Claims Management
05.2023 - Current
Customer Service Representative
Sedgwick Claims Management
05.2023 - Current
General Labor Worker
Tyson Foods
06.2016 - 09.2019
Direct Care Worker
East Mississippi State Hospital
09.2013 - 04.2023
Associate of Science - Health Information Management
Herzing University
Certificate - Certified Nursing Assistance
Meridian Community College
High School Diploma -
Meridian High School
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