To obtain and establish a long-lasting relationship with an origination where I can utilize my leadership and creative problem-solving skills to deliver error-free, engaging, and high-quality to benefit the company and my growth.
Overview
12
12
years of professional experience
Work History
Rural Mail Carrier
USPS
Red Oak, TX
08.2025 - Current
Sorted and delivered mail efficiently to designated rural routes, ensuring timely service.
Managed inventory of postal supplies, maintaining adequate stock levels for operations.
Utilized GPS technology for optimized route planning, reducing travel time and improving delivery efficiency.
.
Handled accurate cash payments for postage and incurred fees.
Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
Organized mail ahead of delivery runs for correct routing.
Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Sorted mail according to order of address appearance for easy access in field.
Signed and received mail with signature requirements upon delivery and loading.
Estate Servicing / Reclamations
Bank of America
03.2024 - 02.2025
When the deceased is receiving federal benefits to their account, it is our responsibility to review for federal benefits that were paid to their account after the date of death and return those funds back to the government agency. These funds may be required to be returned to the issuing federal agency before any funds may be disbursed and /or deposit accounts can be closed. We must confirm the date of death if we do not have the death certificate by using Lexis Nexis or Google obituary. Make sure that we correctly return all payments that need to be returned and move them to correct queue so that the funds can be returned.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Case Manager - Research & Adjustments Representative
Bank of America
05.2022 - 03.2024
Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include investigating daily incoming research and adjustment inquiries; resolving differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity of the department's case management system and financial controls. May provide support to and train other researchers within the department. Performs all the functions required at the Research & Adjustments Representative II level and may act as a lead and workflow coordinator. Provides direction and guidance to less experienced department researchers.
Curative Specialist
WFG Lender Services LLC
06.2019 - 01.2022
Training new staff.
Running daily submission requests from lenders/sub lenders. Answering emails for lenders/sub -=lenders and offshore agents.
Reviewing complete title commitments to identify any exceptions and requirements that need to be addressed.
Communicate title exceptions and clearance status to loan closers.
Ordered lien payoff statements, obtained subordination, deeds, estoppel statements, UCC 3 statements and other documentation necessary to remove items from title.
Communicate title exceptions and obtain necessary documentation from borrowers to remove items from title.
Coordinated with lenders and clients to gather required documentation for transactions.
Reviewed and resolved title issues to ensure compliance with legal standards.
Collaborated with cross-functional teams to address complex curative challenges effectively.
Curative Department Manager
Mr. Cooper
11.2017 - 07.2018
Responsible for directly supervising a team, including interviewing, hiring, and termination of staff.
Responsible for adherence to all internal policies, procedures, and established service levels.
Coaching and providing feedback to staff on ways to improve company and personal goals.
Review and analyze portfolio to ensure comprehensive understanding of performance.
Summarize or segment data based on business needs. Produce executive level reports. Facilitates problem solving meetings with other departments.
Research issues to develop changes in direction to address errors with documents to be resolved. Managed relationships with other departments.
Researched issues to develop changes in direction to address errors with documents to be resolved. Created training material and trained all new hires.
Developed and implemented training programs for staff, fostering professional growth and skill advancement.
Led cross-functional teams to enhance operational efficiency and streamline processes.
Title Examiner
Mr. Cooper
06.2016 - 11.2017
Analyze research and resolve documentation issues to include outstanding liens, judgments, title policy corrections and title curative matters.
Root cause analysis and forward resolution mitigation repetitive efforts. Act as SME on all acquisitions, deals and trust collapse run and analysis and pipeline efforts and needs.
Effectively communicate upwards risks to the Firm relative to root cause analysis and pipeline management.
Review documents to find errors. Helped train and mentor new employees and other duties assigned.
Conducted thorough research on public records to verify ownership and encumbrances.
Reviewed property titles for accuracy and compliance with legal requirements.
Single Point of Contact
Deval LLC
10.2014 - 12.2016
Communicate options available to the borrower and advise them of their next steps to bring their accounts current.
Coordinate receipt of all documents associated with loan modification.
Being knowledgeable about the borrower's situation and status.
Consider all loss migration options for the borrower. Explain programs and requirements for which the borrower is available.
Responsible for clearing title prior to the loan modification being approved.
Provided basic information about the status of the borrower's account.
Notify the borrower of missing documents needed to complete the loan modification application. Assist the borrower in pursuing alternative non-foreclosure options.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Education
Criminal Justice and Law Enforcement
01-2012
undefined
Lake Highlands Highschool
01-1993
Skills
Communication
Creativity
Problem Solving
Conflict Resolution
Time Management
Leadership
Organization
Critical Thinking
Dependable
Strong Work Ethic
Flexibility
Attention to Detail
Self-Motivated
Professional
Dependability
Load balancing
Prioritization
Observation
Attention to detail
Schedule management
Organizational skills
Teamwork skills
Timeline
Rural Mail Carrier
USPS
08.2025 - Current
Estate Servicing / Reclamations
Bank of America
03.2024 - 02.2025
Case Manager - Research & Adjustments Representative