Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Barry Beach

Jefferson City,MO

Summary

Dynamic IT professional with a proven track record at Scholastic, Inc., excelling in technical troubleshooting and remote support. Adept at enhancing user experience through responsive web design and proficient in HTML, PHP, CSS, and JavaScript. Recognized for resolving complex issues swiftly, ensuring high customer satisfaction and seamless operations.

Overview

27
27
years of professional experience

Work History

Customer Service Technical Support Specialist

Scholastic, Inc.
06.2014 - 04.2025
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Assisted customers with log in issues by performing password resets or profile re-creation.
  • Submitted technical tickets to the development staff in New York for issues involving our online stores and content sites.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Freelance Web Developer

Self Employed Web
02.2000 - 08.2023
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Planned website development, converting mockups into usable web presence with HTML, PHP, JavaScript, AJAX, and JSON coding.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Adhered to SEO best practices while designing sites.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.

Fork Lift Operator

Scholastic
04.2014 - 09.2016
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

IT Support Specialist

State Tech
12.2012 - 05.2014
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Generated reports to track performance and analyze trends.

Java Developer

Huber & Associates
09.2009 - 01.2011
  • Ensured seamless integration of Java-based applications with databases, APIs, and other systems.
  • Reduced software bugs by conducting thorough unit testing and collaborating with QA teams.
  • Reviewed code and debugged errors to improve performance.
  • Troubleshot complex issues within existing software applications, identifying root causes and implementing effective solutions.
  • Streamlined development processes by employing Agile methodologies and participating in Scrum meetings.
  • Conducted data modeling, performance and integration testing.

Java Web Developer

Missouri Department of Labor
01.1998 - 09.2009
  • Coded, tested and implemented web applications that connected to existing legacy process through the use of CGI (Common Gateway Interface)
  • Streamlined user experience with front-end development utilizing HTML, CSS, and JavaScript.
  • Effectively utilized version control tools like Git for collaborative development while avoiding code conflicts.
  • Maintained up-to-date documentation for codebase, ensuring ease of future maintenance and updates.
  • Increased software quality through rigorous testing and debugging processes.

Education

Associate of Applied Science - Computer Science

Lincoln University
Jefferson City, MO

Skills

  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Incident management
  • Front-end development
  • Javascript
  • HTML
  • CSS
  • Responsive design
  • HTML5 proficiency

Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Collaborated with team of 6 in the development of the Missouri Online Unemployment Claims System.
  • Collaborated with team of 4 in the development of the Missouri Correctional Facility Inmate Kiosk System.

Awards

  • Received the MO Dept. of Labor and Industrial Relations Team Award in 2000 for my contribution to the original Online Unemployment Claims System
  • Received the MO IT Recognition Award in 2002 for my contribution to the original Online Unemployment Claims System
  • Received the Governor’s Award for Quality and Productivity in 2004 for my contribution to the statewide agency news feed project.

Timeline

Customer Service Technical Support Specialist

Scholastic, Inc.
06.2014 - 04.2025

Fork Lift Operator

Scholastic
04.2014 - 09.2016

IT Support Specialist

State Tech
12.2012 - 05.2014

Java Developer

Huber & Associates
09.2009 - 01.2011

Freelance Web Developer

Self Employed Web
02.2000 - 08.2023

Java Web Developer

Missouri Department of Labor
01.1998 - 09.2009

Associate of Applied Science - Computer Science

Lincoln University

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Barry Beach