Barry Brown
Southfield,MI
Summary
Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
8
8
years of professional experience
Work History
Store Manager
The UPS Store
06.2022 - 10.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Designed computer hardware components and peripheral devices.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Customer Service Representative
Volkswagen Credit
10.2019 - 06.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
Assistant Manager
GoWireless
12.2016 - 10.2019
- Processed over support requests received per day for technical assistance on a wide range of issues related to hardware and software.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
Sales and Service Technician
Samsung/Mosaic
01.2016 - 12.2016
- Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.
- Respond to end users' support requests and patiently walk individuals through basic troubleshooting tasks.
- Help streamline repair processes and update procedures to support action consistency.
Education
Certification -
Google IT Support Professional Certificate
01.2024
Skills
- Updates and upgrades
- Software debugging
- Windows/Mac systems
- Technical issues analysis
- Data recovery
- Troubleshooting and diagnostics
Timeline
Store Manager
The UPS Store
06.2022 - 10.2023
Customer Service Representative
Volkswagen Credit
10.2019 - 06.2021
Assistant Manager
GoWireless
12.2016 - 10.2019
Sales and Service Technician
Samsung/Mosaic
01.2016 - 12.2016
Certification -
Google IT Support Professional Certificate
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