Avee
Elmont,NY
Summary
Results-oriented Retail Manager with over 10 years in high-volume phone retail, consistently serving 100+ customers daily while managing sales, activations, repairs, and customer support. Demonstrated success in driving store sales, increasing wireless activations, and managing inventory. Expertise in enhancing customer satisfaction and resolving concerns effectively, making a strong contribution to retail, customer service, and operational roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Sunshine Wireless
Brooklyn, NY
04.2021 - Current
- Manage daily store operations in a busy wireless retail environment while serving a high volume of walk-in customers.
- Increased store sales by supporting phone sales, activations, upgrades, and accessories.
- Attracted more repair customers, contributing to monthly revenue growth through expanded repair services.
- Handle inventory control, ordering, and receiving phones, SIMs, and accessories for the store.
- Perform opening and closing procedures, including cash handling and ensuring the store is ready for business.
- Coordinated with team members to train staff on store procedures and customer service standards.
- Work with major carriers such as Simple Mobile, Verizon, and T-Mobile to support customer accounts and services.
Store Manager
Rana’s Wireless
Brooklyn, NY
07.2018 - 03.2021
- Oversaw daily store operations, inventory control, and sales activities to ensure optimal performance in fast-paced wireless retail environment.
- Managed phone sales, repairs intake, activations, and accessories sales to support overall store performance.
- Used Cell Smart POS to process transactions, manage accounts, and support store reporting.
- Trained employees in customer service, sales processes, and POS system usage to enhance team capability and service quality.
- Handled opening and closing duties, cash handling, and coordination of staff coverage.
Sales Associate
Zoom Zoom Wireless
Queens, NY
01.2016 - 02.2018
- Guided customers through phone purchases, plan selection, activations, and account inquiries, contributing to increased store sales.
- Built product and carrier knowledge to better match customers with the right devices and plans.
- Multitasked across customer service, sales floor support, and inventory tasks in a fast-paced retail environment, enhancing overall operational efficiency.
- Processed transactions and managed sales activity using POS systems, including QuickBooks, ensuring accurate financial reporting.
Network Support Technician
Wind Tech Pvt. Ltd.
Chandigarh, India
04.2011 - 07.2014
- Maintained network and system operations, ensuring continuous support for staff productivity.
- Troubleshot connection issues and resolved basic technical problems, enhancing user experience.
- Established a solid foundation in technology and problem solving, facilitating career growth in retail and management.
Education
High School Diploma -
SRT DAV Public School
Bilga, Punjab, India01-2010
Some College (No Degree) -
Metropolitan College of New York (MCNY)
Manhattan, NYSkills
- Store management
- Retail operations
- Sales growth
- Upselling
- Revenue support
- High-volume service
- Inventory control
- Merchandise receiving
- POS systems
- Retail financial management
- Wireless activations
- Upgrades
- Port-ins
- Account assistance
- Cash handling
- Opening/closing procedures
- Team coordination
- Employee assistance
- Training assistance
- Technical troubleshooting
- Smartphone setup
- Troubleshooting
- Multitasking
- Troubleshooting
Certification
IELTS, Overall Band Score: 7.0
Languages
- Punjabi (fluent)
- Hindi (fluent)
- English (fluent)
Key Highlights
- 10+ years of combined experience in wireless retail, store management, and technical support roles.
- Trusted to open and close stores, handle cash, and help train employees at multiple locations.
- Helped increase monthly store revenue by driving more activations, phone sales, and repair volume.
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
English
Professional
Timeline
Store Manager
Sunshine Wireless
04.2021 - Current
Store Manager
Rana’s Wireless
07.2018 - 03.2021
Sales Associate
Zoom Zoom Wireless
01.2016 - 02.2018
Network Support Technician
Wind Tech Pvt. Ltd.
04.2011 - 07.2014
High School Diploma -
SRT DAV Public School
Some College (No Degree) -
Metropolitan College of New York (MCNY)