Barry Dennis

• Secured new client engagements, contributing significantly to revenue growth targets being met or exceeded resulting in strategic partnerships and collaborations for the organization.
• Consulted with clients and created change management principles to guide them through complex transformations leading to streamlined operations and revenue growth.
• Devised risk mitigation strategies safeguarding clients from potential pitfalls ensuring long-term stability with our solution stack and partnership.
• Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs for our client base.
• Conducted thorough competitor analysis to identify opportunities for product differentiation and market positioning.
• Leveraged advanced analytical skills to identify emerging trends and potential threats in our industry to inform proactive response measures where necessary.

• Developed concept and operationalized the Mercy Health Access Center (dba Conduit Health Partners) as a centralized command center providing admission / transfer coordination, nurse triage services, and re-admission mitigation strategies to support twenty-three (23) Mercy Health hospitals.

- 12%-20% market growth with 15%-22% internal retention of patients in each region.

- Nurse triage program created an 18% reduction in non-emergent Emergency Department visits.

- 14% reduction in readmission rate for high risk populations across the Ministry.

• Aligned business unit objectives with company mission to increase business growth and integrate work strategies.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Streamlined operations creating efficient processes and systems, leading to increased productivity and cost savings.
• Represented organization at internal and external meetings and events to promote and build relationships with key stakeholders and clients.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Devised and presented business plans and forecasts to board of directors.
• Created succession plans to provide continuity of operations during leadership transitions.

• Operational responsibility for Transfer Center, Nurse Triage Call Center, Re-admission Mitigation Strategies, and Patient throughput / capacity management services offered to various clients.
• Consulted with potential hospital / health system clients on patient logistics and revenue growth strategies through strategic partnerships.
• Direct sales initiatives and contracts negotiations with new clients. Successfully negotiated five (5) additional contracts representing thirteen (13) facilities in addition to maintaining the previous contracts acquired from NaviLife Health Solutions representing total annual revenue $3.0M.
• Conducted onsite implementations for launch of patient navigation products / services, data analysis and reporting to client facilities, and serve as customer service contact and mitigation strategist with clients and their medical staffs.
• Produced weekly, monthly,quarterly, and annual reports to analyze service delivery performance against contracted objectives.
• Represented company at various national and industry events.
• Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.

• Founded a Patient Navigation company providing Transfer / Intake Center, Patient Throughput, and Post Discharge Re-admission mitigation services to hospitals throughout the United States.
• Successfully negotiated and implemented seven (7) contracts in the first year of operation representing fourteen (14) hospitals in five (5) states with all negotiated for 3-5-year terms. Annual revenues of $1.4M with additional revenue escalators for call volume and performance metrics.
• Secured and negotiated financing for the business with favorable loan terms with financial institutions and private investors.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls that protected an supported both the business as well as our client base. .
• Developed key operational initiatives to drive and maintain substantial business growth year over year.
• Secured a buyer and negotiated favorable terms for sale of teh business to PHI Air Medical.

• Developed, operationalized and managed Transfer Center operations for the TriStar Division of HCA supporting facilities in Nashville, Chattanooga, NW Georgia, and Atlanta.
• Worked with the Leadership Teams and Medical Staffs in each market to design and customize operations to reflect each market’s uniqueness while protecting the integrity of each facility and its medical staff relationships and referral patterns.
• Contracted services to Tennova HMA to provide services to six (6) acute care facilities in Knoxville, Tennessee.
• Contracted consulting services to NHC Healthcare in Pulaski, TN supporting their South and South-Central Regions encompassed 25 SNF / ICF facilities in the middle Tennessee and Georgia.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Designed operational processes to create efficient administrative and operational systems and procedures to drive defined system objectives.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Maintained compliance with industry regulations through diligent record-keeping and regular audits.
• Prepared budgets with forecasts and projections.
• Led change management initiatives, successfully navigating organizational transitions with minimal disruption to client and departmental operations.
• Developed strong relationships with internal and external stakeholders.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Responsibilities included administrative leadership for 62-bed Emergency Department, Level II Trauma Service, 911 and convalescent EMS Services for three (3) Counties, medical dispatch center functioning as the RMCC for the West Tennessee area, EMS Billing functions, and Fleet services shop maintaining a fleet of 250 – 300, vehicles.
• Provided executive leadership for over 200 FTEs and 300+ employees.
• Created efficiencies to support ED Volume growth from 56,000 visits to 90,000 visits over a seven (7) year period.
• Designed, budgeted and provided executive oversight for a 22 bed Trauma / Acute Care Suite Construction Project
• Designed and implemented an EMS Compliance Program following OIG investigation with sanctions.
• Negotiated physician contracts with ED Medical Group and Trauma Surgeons.
• Maintained Emergency Department Certification for designation as a General Pediatric Facility in Tennessee.
• Built a staff and patient care model in the Emergency Department resulting in 90th percentile ranking for Press Ganey Patient Satisfaction National Database compared to ED Departments with volumes more than 80,000 visits / year.
• Negotiated and maintained subsidy contracts with Chester and Benton County councils to provide EMS services (included 911 and non-emergency transport).
• Negotiated and maintained Contracts with Air Evac LifeTeam to provide air medical services including a base of operation and facility branding on the helicopter.
• Maintained State certification for RMCC (Regional Medical Communication Center) for West Tennessee region.

Responsible for all departments with nursing staff representation to include clinical nursing units, emergency department, Cardiac Catheterization lab, and Radiology. (170-200 FTEs)

Case Management for acute and behavioral health services, utilization review, physician peer review. (30-35 employees).

Assisted Director of Nursing with management and direction of all nursing units with emphasis on critical care and emergency services.

Provided executive leadership for nursing services for entire hospital; was a member of the executive leadership team with CEO and CFO and a member of the Board of Directors.