Barry Lawrence

• Proactively monitored system health using advanced telemetry tools, swiftly addressing incidents before they escalated into major issues impacting service availability or performance levels.
• Translated technical concepts and information into terms parties could easily comprehend.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Enhanced system reliability with the deployment of fault-tolerant architectures and disaster recovery strategies.
• Collaborated with development teams to integrate CI/CD pipelines into cloud environments, accelerating product release cycles.
• Conducted regular audits of cloud environments to ensure adherence with established policies and regulatory requirements, recommending corrective actions where necessary.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.

Responsible for managing the operations of DocuShare cloud-based products in Azure and/or AWS. Responsible to develop and maintain operational best practices to deploy and implement cloud hosted systems to Xerox’s internal and external customers. Ensure effective deployment, monitoring, reporting, security, budgeting, change control, and life-cycle management services through our Azure and AWS cloud hosted environments. Train staff involved in the Cloud Operations.
• Global Administrator for Xerox’s Microsoft Azure DocuShare Subscription
• Administrator for Xerox’s Azure US Government Cloud deployment. Meet or exceed all US Government Cloud standards
• Manage the 24x7 Support Team of Cloud Operations Specialists
• Lead/participate in projects and/or continuous improvement efforts to deliver measurable business value by reducing security and operational risk while improving reliability, standardization, sustainability and scalability of our Xerox DocuShare Cloud Global infrastructure environment
• Meet/Exceed established service level agreements (SLA’s); serve as the escalation point for critical issues, drive Root Cause Analysis (RCA) and measure the overall effectiveness of the cloud network and operations teams
• Conduct capacity planning and cloud budget planning
• Administer and maintain monitoring and reporting of cloud infrastructure health, performance and cost control
• Implement and/or enhance disaster recovery, information security and control structures as required
• Evaluate, respond to, and resolve service issues; implement tools and resolutions to prevent problem recurrence
• Manage security-related aspects of the infrastructure, including compliance with GDPR and other standards relevant to our industry.

• Functional and technical operations Senior Administration Engineer overseeing implementation, deployment and maintenance of development, testing, demonstration and customer solutions in Xerox Content Management Azure Cloud Services platform
• Resource for infrastructure issue escalations, act as SME for team and mentor other team members- Provide subject matter expertise in areas of: Cloud Operations, Security, Monitoring, Deployments, Backups, Networking and Scripting.- Analyze and design process improvements in regard to global cloud deployments and ongoing cloud operations.
• Documentation of best practices and Standard Operating procedures for Cloud Services group.- Install, deploy and configure customer solutions in Xerox Content Management Cloud Services Platform- Ensure backup and replication of customer data in secure manner- Implement system management tools to provide monitoring and management of applications and infrastructure
• Perform scale and capacity planning- Adhere to and enhance security policies and procedures for Cloud Services- Troubleshoot and analyze server and network problems
• Deploy updates and patches during maintenance windows- Level-3 support for infrastructure issues and resolve issues with infrastructure providers
• Provide 24x7 on-call escalation team support as scheduled- Develop operational documentation
  

• Enterprise Content Management
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data and access.

• Coordinated with systems partners to finalize designs and confirm requirements of Xerox Docushare Document Management Systems, Servers, and supporting devices
• Administrator for a multi-server Enterprise deployment of Xerox Docushare ECM software and R&D Docushare servers
• Administrator for an Enterprise deployment of NSI Autostore middleware software to provide ingesting, conversion, routing, and meta data mapping
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
• Managed network monitoring and server monitoring both on- and off-site
• Recommended architectural improvements, design solutions and integration solutions
• Trained junior members of ECM team regarding document security and troubleshooting of workflows
• Assisted planning, budgeting, vendor selection and quality assurance to improve ECM services