Barry Schachter
Sales, Service, Management
Tucson,AZ
Summary
Seasoned Service Manager bringing 30 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Seasoned business consultant bringing demonstrated safety management and performance optimization skills gained during experience in service settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Highly motivated with over 20 years of experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
3
3
Certifications
5
5
years of post-secondary education
36
36
years of professional experience
Work History
Master Technician
United Nissan Las Vegas
Las Vegas , NV
04.2007 - 08.2009
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Supervised and mentored [Number] team members and facilitated daily service operations to drive business growth.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Wrote work orders and updated accounts in workshop computer.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Delegated jobs to subordinates and monitored quality of work.
- Attended safety meetings and implemented policies with junior team members.
- Changed, rotated and balanced tires.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Cultivated rapport with transportation industry professionals to streamline buying processes.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed safety and emissions inspections.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Maintained cleanliness, safety and efficiency of garage.
Technical Inspector
NASCAR
Las Vegas , NV
04.2002 - 08.2009
- Prepared reports detailing findings of inspections, investigations, and tests.
- Collected samples and tested system components.
- Upheld codes and regulations governing materials, processes, and procedures.
- Maximized new employee performance and satisfaction through proper training.
- Measured and tested finished products, assemblies and components for proper functioning and operation.
- Set policies governing all areas of operations, including inspecting, testing, and compliance.
- Completed documentation and updated tracking spreadsheets each day.
- Investigated and recommended new equipment and tooling to facilitate safe, efficient production.
- Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.
- Took numerous photos of each home for documentation purposes and categorized each picture.
- Performed inspections, examined engines for correct assembly, measured cars for proper builds.
Service Manager
Jim Click Automotive
Tucson , AZ
10.2021 - Current
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
Assistant Service Manager
Jim Click Automotive
Tucson , AZ
08.2015 - 10.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Kept rental records in SRC fleet management, accurately detailing customer information, payment processes and equipment conditions.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Set and administered department budgets for expenditures, materials and labor.
- Followed up with customers during and after installations to verify satisfaction.
- Guided techs on automotive repair, tool usage and equipment operation.
- Monitored product quality and communicated necessary improvements to General Manager.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
- Analyzed account information to improve and optimize customer relations, resulting in higher CSI scores and profit.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 30%.
Master Technician
Jim Click Nissan
Tucson , AZ
08.2014 - 08.2015
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Kept work consistently compliant with 5S standards.
- Completed all job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Executed diagnostics, troubleshooting and evaluations on vehicles.
- Maintained quality assurance and customer satisfaction objectives.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Realigned production plans to boost productivity without dramatically increasing costs.
- Meticulously tracked all parts and devices used on each service call.
- Master certified technician for Nissan and Hybrid vehicles
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Wrote work orders and updated accounts in workshop computer.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Procured, organized and managed parts inventories.
- Delegated jobs to subordinates and monitored quality of work.
- Attended safety meetings and implemented policies with junior team members.
- Changed, rotated and balanced tires.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed safety and emissions inspections.
- Maintained cleanliness, safety and efficiency of garage.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Master Technician
Thoroughbred Nissan
Tucson , AZ
09.2009 - 08.2014
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Supervised and mentored several team members and facilitated daily service operations to drive business growth.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Wrote work orders and updated accounts in workshop computer.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Delegated jobs to subordinates and monitored quality of work.
- Attended safety meetings and implemented policies with junior team members.
- Changed, rotated and balanced tires.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed safety and emissions inspections.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Maintained cleanliness, safety and efficiency of garage.
Business Consultant
McDonalds Corporation
Las Vegas , NV
04.1988 - 04.2007
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Strengthened profit by reviewing process data, developing solutions and monitoring implementation.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Propelled domestic companies into international markets through strategic business planning.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Liaised with senior officers for ongoing quality assurance program integrity.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Developed complete business plans and operational strategies for new and existing business.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Provided personalized business consulting and overhauled services to strengthen client success.
Education
High School Diploma -
Santa Rita High School
Tucson, AZ 06.1986 - 05.1990
Business Management
Hamburger University
Oak Brook, IL 01.2003 - 02.2004
Skills
Operational improvements
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 100 staff members.
Certification
Master Technician
Classic Trucks
In my spare time I like to work on my 1950 Chevrolet 3100 . This truck is completely restored back to its original state. I have brought this truck back to life and have won many awards from 1st place being stock and original and best of show.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Freemason
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit SharingFlexible work hoursHealthcare benefitsPaid time off401k matchPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Advanced (C1)
Interests
Spending time with family
Timeline
Service Manager
Jim Click Automotive
10.2021 - Current
Assistant Service Manager
Jim Click Automotive
08.2015 - 10.2021
Master Technician
Jim Click Nissan
08.2014 - 08.2015
Master Technician
Thoroughbred Nissan
09.2009 - 08.2014
Master Technician
United Nissan Las Vegas
04.2007 - 08.2009
Business Management
Hamburger University
01.2003 - 02.2004
Technical Inspector
NASCAR
04.2002 - 08.2009
Business Consultant
McDonalds Corporation
04.1988 - 04.2007
High School Diploma -
Santa Rita High School
06.1986 - 05.1990
CST - Certified Service Technician
AST - Advanced Service Technician
Master Technician
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