Barry Thomas
Linden,New Jersey
Summary
Professional with in-depth experience in production support services with knowledge in CA Workload Automation (Autosys) and various IBM file transfer applications Sterling File Gateway, Sterling B2B Integrator, Sterling Secure Proxy, Sterling Connect Direct, Micro Focus Attachmate Reflection for Secure IT Windows Server and Client.
Experienced with diagnosing and resolving technical problems efficiently. Utilizes advanced troubleshooting techniques to ensure seamless operation and user satisfaction. Strong understanding of customer service principles and technical support protocols.
Overview
30
30
years of professional experience
Work History
Senior Analyst application support
Infosys Limited
08.2021 - 10.2023
- Responsible for troubleshooting data transfers failures on the following applications Connect Direct (CD), IBM Sterling File Gateway (SFG), B2B Sterling Integrator, and OPTX. Connect Direct runs on 1600 Linux servers, 10 Windows servers and IBM (OS/Z) platform.
- Investigate around incident tickets on failed Connect Direct and SFG file transfers failure.
- Worked with external clients and internal application developers on setting up new file transfer(s) and troubleshoot file transfers.
- Install Connect Direct on Linux servers.
- Worked on a night support rotation schedule with other members of Data Transfer team for data transfers’ issue.
- Assist application users and external clients with issues related to either their SFG user accounts or missing files.
- Contract to Trust Bank
Senior Analyst application support
Trust Bank
11.2023 - 11.2024
- Responsible for troubleshooting data transfers failures on the following applications Connect Direct (CD), IBM Sterling File Gateway (SFG), B2B Sterling Integrator, and OPTX. Connect Direct runs on 1600 Linux servers, 10 Windows servers and IBM (OS/Z) platform.
- Investigate around incident tickets on failed Connect Direct and SFG file transfers failure.
- Worked with external clients and internal application developers on setting up new file transfer(s) and troubleshoot file transfers.
- Install Connect Direct on Linux servers.
- Worked on a night support rotation schedule with other members of Data Transfer team for data transfers’ issue.
- Assist application users and external clients with issues related to either their SFG user accounts or missing files.
- Contract to Trust Bank
Senior Analyst application support
Accenture
11.2024 - 11.2025
- Responsible for troubleshooting data transfers failures on the following applications Connect Direct (CD), IBM Sterling File Gateway (SFG), B2B Sterling Integrator, and OPTX. Connect Direct runs on 1600 Linux servers, 10 Windows servers and IBM (OS/Z) platform.
- Investigate around incident tickets on failed Connect Direct and SFG file transfers failure.
- Worked with external clients and internal application developers on setting up new file transfer(s) and troubleshoot file transfers.
- Install Connect Direct on Linux servers.
- Worked on a night support rotation schedule with other members of Data Transfer team for data transfers’ issue.
- Assist application users and external clients with issues related to either their SFG user accounts or missing files.
- Contract to Trust Bank
Senior Production System Analyst
Societe Generale
02.1996 - 10.2019
- Troubleshoot and monitor around 2500 batch jobs on three Autosys platforms. Provide 24/7 production support. Also manage varies file transfer applications.
- Managed support on 61 file transfer application servers performing updates or patch fixes to various file transfer applications. Troubleshoot alert notifications for either file transfers issue, file transfer application or servers. Supported users in America and Europe with their file transfer request and/or file transfer issue
- I implemented a file transfer process that extracts file(s) from a client source location and transferred it to end user destination utilizing a process I created and run through Autosys scheduler.
- Worked on a project with the Database Administrators (DBA) to migrate over 300 of their Kron jobs from several Unix/Linux servers on to Autosys. The migration of the Kron jobs to Autosys provided the DBA with an effective way of scheduling, monitoring and notification of their jobs.
- Collaborated with other teams on creating a monitoring tool that provided varies support groups the ability to manage the monitoring\notification of their own Autosys jobs.
- Collaborated on Europe/AMER migration project of all file transfers from IBM Connect Enterprise to Sterling File Gateway/B2B Integrator, which consisted estimate of hundred thousand file transfers that were migrated.
- Lead a project to migrate around 100 FTP transfers defined in a legacy Windows server to a better secure application Sterling Secure Proxy (SSP).
- Created Perl script process that utilize Autosys scheduler that use GPG or PGP to encrypt or decrypt a file prior to its transfer to a destination. This provides a center platform for this type of process instead of implementing it on several platforms.
- Responsibilities included handling Autosys job(s) failure incidents. Assisting ITEC application groups with requests in setting up or updating their Autosys jobs.
- Lead a project to set up and migrate file transfers from less secure FTP servers to new enhanced FTP servers that had IBM Sterling Secure Proxy (SSP) and Sterling and Sterling External Authentication Server (SEAS). The migration to new server’s platform provided an enhance in authentication and migrate all transfers from FTP to SFTP, which secure that data being transferred.
- Implemented and managed a file transfer application called Attachmate Reflection for Secure IT Windows Server and Client that provided SFTP file transfers from any Windows platform.
- Participated in disaster recovery test providing support for file transfers and Autosys applications.
- Created a Connect Direct process that provided local file transfers to any Connect Direct clients utilizing Autosys scheduler. This eliminates having to set up Connect Direct application on multiple application servers, thereby saving purchasing cost of Connect Direct product.
- Provide Autosys and file transfer production support to end users in three regions Europe, Asia, and U.S managing their requests or incidents issue.
- Perform installation of Netbatch scheduling application on Tandem system and manage the configuring of batch process in Netbatch.
- Provided production support for Netbatch application and batch processes that ran on it.
- Done IBM Connect Direct installation on Windows servers.
Senior Technical Support Specialist
Kidder Peabody Plainsboro, NJ
- Managed batch processes on Tandem (now HP) Netbatch scheduler for ITEC support.
- Lead a project to migrate a teletype console batch process to automated Tandem Netbatch batch application. This eliminated manual operation performed by Data Center operators.
- Improved end users support efficiency by streamlining team support activities and standardizing responses to common questions and problems.
- Focus on Data Center team member development, training, coaching in evaluation of production issue resulted in 25% drop calls to Technical Support.
- Implemented a process called PFX into batch process that automatic printing of reports. This eliminated manual printing performs by Data Center operators and decreased length of time it took to completed printing process.
- Setup file transfer process called BFX, which allow direct file transfer to clients, thus eliminating tape delivery to the clients.
- Setup security applications on Tandem system, there by strengthening its security on a system that had minimal security.
Education
Associate of Science - Computer Science
Borough of Manhattan Community College
NYSkills
- Perl
- SQL
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue], which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Collaborated with a team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Languages
English
Native or Bilingual
Personal Information
Title: SENIOR SYSTEM ANALYST
Timeline
Senior Analyst application support
Accenture
11.2024 - 11.2025
Senior Analyst application support
Trust Bank
11.2023 - 11.2024
Senior Analyst application support
Infosys Limited
08.2021 - 10.2023
Senior Production System Analyst
Societe Generale
02.1996 - 10.2019
Senior Technical Support Specialist
Kidder Peabody Plainsboro, NJ
Associate of Science - Computer Science
Borough of Manhattan Community College